Time-Critical Logistics Specialist

Airspace; Penang; On-site; MYR 37,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Annual leave

Public holidays

Job summary

Airspace is a tech-enabled freight forwarder that coordinates global logistics. We are seeking an Operations Specialist I-III to join our Penang office and help save lives by delivering time-critical shipments faster and more transparently.

You will provide world-class customer service, resolve issues quickly, track shipments in real time, and support daily logistics tasks. In-person requirement in Penang; 1–2+ years in logistics; fluent English.

Qualifications

• 1–2+ years of experience in international logistics.
• 2+ years in a similar customer service/operations role.
• Ability to rapidly move between critical tasks and shift roles when necessary.
• Attention to detail in time-critical logistics operations.
• Ability to make good judgments quickly under pressure.
• A positive, can-do attitude and team spirit.
• Fluent in English, both written and spoken.
• Knowledge of Incoterms and international trade is a plus.

Responsibilities

• Provide world-class customer service
• Provide quick decisions and resolutions to issues that arise
• Ensure our KPIs are being met
• Collaborate with all team members to get shipments to point A to point B with the One Team mindset
• Strong sense of proper prioritization
• Document issues to support corrective actions and team updates
• Assist with processing transactions and daily logistics activities
• Track the movement of goods and provide real-time shipment updates
• Be flexible with irregular hours or overtime during peak times

Skills

Logistics experience

Customer service

Operations

Attention to detail

Multitasking

English fluency

Job description

Airspace is a tech-enabled freight forwarder that coordinates global logistics. We are seeking an Operations Specialist I-III to join our Penang office and help save lives by delivering time-critical shipments faster and more transparently.

You will provide world-class customer service, resolve issues quickly, track shipments in real time, and support daily logistics tasks. In-person requirement in Penang; 1–2+ years in logistics; fluent English.