Time-Critical Logistics Ops Specialist (Penang)

Frontdoor Defense; Penang; On-site; MYR 37,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Leave policy and holidays

Job summary

Airspace in Penang is hiring an Operations Specialist I-III to own end-to-end logistics and ensure time-critical shipments reach customers on time. Based in Penang, you will support the European Operations team and help keep planes in the air and deliveries fast.

You will provide world-class customer service, make quick decisions, track goods in real-time, and coordinate with teammates to meet KPIs. The role requires in-office presence in Penang and flexibility for peak periods.

Qualifications

• Experience in international logistics preferred (freight forwarder/air/express/courier)
• 2+ years in customer service/operations
• Ability to rapidly switch tasks and priorities
• Strong attention to detail in time-critical logistics
• Ability to make quick judgments and maintain organization

Responsibilities

• Provide world-class customer service
• Provide quick decisions and resolutions to issues
• Ensure our KPIs are met
• Collaborate with team to move shipments from point A to point B
• Prioritize tasks effectively for internal stakeholders
• Document issues to support corrective actions
• Assist with processing transactions and daily logistics activities
• Track movement of goods and provide real-time shipment updates
• Support essential tasks in daily logistics management
• Be flexible with irregular hours or overtime; in-office work in Penang

Skills

Logistics operations

Customer service

Time management

Multitasking

Detail oriented

English fluency

Office software

Tools

Shipment tracking systems

ERP systems

Job description

Airspace in Penang is hiring an Operations Specialist I-III to own end-to-end logistics and ensure time-critical shipments reach customers on time. Based in Penang, you will support the European Operations team and help keep planes in the air and deliveries fast.

You will provide world-class customer service, make quick decisions, track goods in real-time, and coordinate with teammates to meet KPIs. The role requires in-office presence in Penang and flexibility for peak periods.