Operations Specialist - Data & Back-Office Rotational

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Hytech Consulting Management Sdn Bhd in Malaysia is seeking a capable customer data reviewer to support account openings, verify documents, and respond to client requests by email or live chat.

The role involves reporting departmental data, coordinating with multiple teams, processing withdrawals, and performing ad-hoc tasks. Fluency in English and Mandarin and strong MS Office skills are essential, with rotation shifts required. Experience in financial services is a plus.

Qualifications

• Must have 3–5 years of relevant experience.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong communication and interpersonal skills.
• English and Mandarin proficiency required.

Responsibilities

• Review customer data and open accounts.
• Verify documents submitted by clients in specified regions.
• Handle customer requests and resolve issues via email/live chat.
• Collect and report departmental data.
• Coordinate with multiple departments to communicate and resolve matters.
• Process withdrawals.
• Perform ad-hoc tasks as assigned.
• Willing to work on rotational shifts.

Skills

English proficiency

Mandarin proficiency

Customer service

Communication

Interpersonal skills

Word

Excel

PowerPoint

Education

Diploma/Advanced/Higher/Graduate Diploma in Business/Administration/Finance

Tools

Word

Excel

PowerPoint

Job description

Hytech Consulting Management Sdn Bhd in Malaysia is seeking a capable customer data reviewer to support account openings, verify documents, and respond to client requests by email or live chat.

The role involves reporting departmental data, coordinating with multiple teams, processing withdrawals, and performing ad-hoc tasks. Fluency in English and Mandarin and strong MS Office skills are essential, with rotation shifts required. Experience in financial services is a plus.