Junior Client General Operations Specialist

Orbitlabs Pte Ltd; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Orbitlabs Pte Ltd in Kuala Lumpur is seeking a Junior Client General Operations Specialist to provide prompt, professional support to Account Managers and customers, handle escalations, and maintain clear communication with internal teams.

You will analyze and troubleshoot operational or account issues, document actions for transparency, and identify process improvements while building product knowledge to support risk mitigation and service excellence.

Qualifications

• At least 2 years of relevant experience.
• Fluent in English and Mandarin with strong written and verbal communication.
• Willing to work on a rotational schedule including nights and weekends.
• Experience in brokerage/financial services is preferred but not required.
• Familiarity with platforms MT4/MT5, Copy Trading, MAM and CRM systems is an advantage.

Responsibilities

• Provide prompt, professional support to Account Managers and customers, including handling escalated issues and communicating with internal departments.
• Analyze and troubleshoot complex operational or account-related issues while complying with SOPs and service standards.
• Maintain accurate documentation and records of actions taken for transparency and accountability.
• Identify process improvement opportunities and share feedback with relevant teams.
• Perform daily funding reviews and process transactions in line with procedures; ensure proper documentation.

Skills

Communication skills

Bilingual EN/Mandarin

Customer-focused

Operations experience

Reliability

Tools

MT4/MT5

Copy Trading

MAM

CRM systems

Job description

Junior Client General Operations Specialist

Provide prompt, professional, and solution-oriented support to Account Managers and customers, including handling escalated issues and maintaining effective communication with internal departments.

Analyze and troubleshoot complex operational or account-related issues independently while ensuring compliance with company policies, SOPs, and service standards.

Maintain accurate documentation and records of all actions taken to ensure transparency, accountability, and consistent case management.

Actively identify process improvement opportunities, share operational feedback with relevant teams, and develop strong product and service knowledge to serve as a reliable resource within the organization.

Perform daily funding reviews, process transactions, and handle funding-related cases in compliance with established procedures, ensuring accuracy and proper documentation.

Reconcile funding data, generate reports, and analyze transaction trends to identify abnormalities, enhance operational processes, and support risk mitigation initiatives.

Investigate and consolidate abnormal funding activities, collaborate with relevant teams on resolutions, and monitor the progress and closure of related cases.

Conduct funding-related risk assessments and recommend appropriate control measures to minimize operational and financial risks.

Provide support and assistance to internal teams as needed, including performing ad hoc tasks as assigned by management.

About you

At least 2 years of relevant experience.

Professional and customer-focused, with a strong commitment to delivering a positive client experience.

Excellent communication skills, with the ability to explain complex issues clearly and suggest alternative solutions where appropriate.

Comfortable working on a rotational shift schedule, including night shifts and weekends.

Experience in the brokerage or financial services industry is preferred but not required, particularly in supporting Sales teams and Introducing Brokers.

Familiarity with platforms such as MT4/MT5, Copy Trading, MAM, and CRM systems is an advantage but not required.

Fluent in English and Mandarin Chinese, with strong written and verbal communication skills in both languages, to support the regions covered by the role and facilitate effective internal communication with Mandarin-speaking teams and stakeholders.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Operations Specialist?
• How much notice are you required to give your current employer?
• Are you available for shift work?
• Are you available to work split shifts?