Operations & Onboarding Specialist (AML & Data)

Capepoint BPO Sdn. Bhd.; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Capepoint BPO Sdn. Bhd. in Kuala Lumpur is seeking a customer operations associate to support onboarding, data updates, and compliance checks. You will work closely with Compliance, Product, and Tech to resolve issues and drive workflow improvements.

Requirements include a high school diploma (Bachelor’s preferred), and fluency in English and Chinese. Immediate availability and a customer-service mindset are highly valued in this fast-paced, team-oriented role.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Business/Communications is a plus.
• Experience in customer service or call centers preferred.
• Proficiency in English and Chinese required.
• Immediate availability preferred.

Responsibilities

• Support transaction processing, exception handling, and issue resolution from an operational standpoint.
• Collaborate with internal stakeholders (e.g. Compliance, Product, Tech) to resolve operational issues and improve workflows.
• Execute end-to-end customer account onboarding, maintenance, and data updates in internal systems.
• Perform name screening, due diligence checks, and other AML/regulatory reviews.
• Review customer profiles and transaction data for accuracy and policy adherence.
• Maintain accurate records across CRM and operational systems.
• Perform data validation and reconciliation to ensure system integrity.
• Identify process gaps and recommend improvements to enhance efficiency, accuracy, and control.
• Support daily operational activities and handle ad-hoc tasks as assigned.
• Ensure activities comply with internal policies, SOPs, and regulatory standards.

Skills

Communication skills

Problem solving

Teamwork

Multitasking

Education

High school diploma

Bachelor’s degree (Business/Communications)

Tools

CRM software

Job description

Capepoint BPO Sdn. Bhd. in Kuala Lumpur is seeking a customer operations associate to support onboarding, data updates, and compliance checks. You will work closely with Compliance, Product, and Tech to resolve issues and drive workflow improvements.

Requirements include a high school diploma (Bachelor’s preferred), and fluency in English and Chinese. Immediate availability and a customer-service mindset are highly valued in this fast-paced, team-oriented role.