Operations Specialist

Rewardz; Kuala Lumpur; On-site; MYR 89,000 - 112,000; Full time

Job summary

Rewardz is seeking an experienced Operations Coordinator in Kuala Lumpur to streamline voucher inventory, manage orders from initiation to fulfilment, and coordinate with vendors to ensure timely delivery.

You will work with cross-functional teams to implement process improvements, reduce costs, and support growth across the APAC region in a fast-paced startup environment. Fluent English required; poly diploma or equivalent is preferred.

Qualifications

• 4–6 years of work experience in operations or logistics.
• Ability to understand SOPs and suggest efficiencies in growing businesses.
• Pro-active, ownership mindset with strong problem-solving skills.
• Team player who supports cross-functional collaboration and fast-paced change.
• Comfortable in a startup, VUCA environment and eager to learn.
• Strong communication skills with English proficiency (written & spoken).

Responsibilities

• Process and manage orders from initiation to fulfilment for timely delivery.
• Manage voucher inventory: forecast, purchase, expiry, extensions and reporting.
• Lead weekly forecast reporting for voucher purchases.
• Reconcile voucher inventory monthly and ensure accuracy.
• Coordinate with vendors to ensure timely fulfilment and assist customer support.
• Evaluate processes to identify efficiency gains and cost reductions.
• Collaborate with other departments to ensure smooth operations.
• Engage with stakeholders to address operational needs and challenges.

Skills

Data analysis

Inventory management

Stakeholder communication

Education

Poly Diploma or A Levels

Tools

Trello

Google Suite

XERO

Job description

Join Rewardz and be part of a team dedicated to creating positive change through reinforcement.

With our headquarters in Singapore, Rewardz operates in more than 30 countries through local offices and strategic partnerships. Since our establishment in 2012, we have consistently garnered recognition for our innovative technology and commitment to value delivery.

Our robust platforms and extensive digital rewards marketplace contribute to sustainable business performance for over 500,000 users across > 150 companies. Whether it's engaging employees, fostering customer loyalty, or enhancing partners' productivity, our mobile and web solutions gamify rewards, ensuring they are easy-to-use, relevant, fun, and engaging.

CERRA & SPUR, our offerings that bring together the latest best practices in rewards, recognition, and incentives, empower organizations to drive desired behaviors and increase engagement.

At Rewardz, we believe in providing a conducive environment for both lateral and vertical growth in areas individuals aspire to be in. We understand that everyone has a choice in their career direction.

Discover more about us at www.rewardz.sg

Responsibilities

• Efficiently process and manage orders from initiation to fulfilment to ensure timely processing and delivery.
• Inventory management of vouchers: forecast, purchase, expiry, extensions and reporting Lead forecast report on a weekly basis for purchase of vouchers
• Reconcile and balance inventory of vouchers on a monthly basis
• Monitor the accuracy and correctness of vouchers uploaded and approve them on system
• Communicate with vendors to ensure timely fulfilment and assist the customer support team to address customer queries, feedback and complaints.
• Evaluate existing operational processes and identify opportunities for optimization. Implement improvements to streamline workflows, reduce costs, and enhance overall efficiency
• Cross-Functional Collaboration - Collaborate with other departments to ensure seamless communication and coordination
• Work closely with stakeholders to understand their operational needs and address any challenges.

You make a good fit for this role if

• Understands SOPs and processes quickly and continually suggest new ways to increase efficiencies for our growing and changing businesses
• Understands, adapts to and embraces technology in processes and seeks to automate as much as possible
• You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
• You are a team player. You recognize that the quality, speed and accuracy of your work impacts the work done by the rest of the team
• You love to learn new things every day and can work well in a startup VUCA (volatile, uncertain, complex & ambiguous) environment
• You are interested in meeting and talking to people
• You have about 4-6 years of work experience, demonstrating the qualities we require for you to be a good fit
• You are a hustler. You are resourceful. You get the job done!

Core skills for this role are

• Intermediate to Advanced proficiency in Excel (basic data analytics, charts, pivot tables, lookups, and other formula creation for data analysis and comparison)
• Familiarity with work/communication tools like Trello, Google Suite, XERO or similar
• Resourcefulness in acquiring information for better forecasting and inventory management

Pre-Requisite: Fluent in spoken and written English

Poly Diploma or ‘A’ Levels and above

Opportunities for you

You will be mentored by co-founders of the company and part of a small and cohesive team who are super passionate about our business. Every day in Rewardz is different and you will be part of an exciting, promising & fulfilling journey of growing the company’s footprint the APAC region