Operations Officer (Penang,Langkawi)

Harper Wira Sdn Bhd; Penang; On-site; MYR 42,000 - 65,000; Full time

Job summary

Harper Wira Sdn Bhd in Malaysia seeks an experienced maritime operations coordinator to manage vessel arrivals, berthing, and departures, ensuring smooth liaison with port authorities and our principals.

You will oversee crew documentation, cargo operations, and the execution of company SOPs, with a requirement for flexibility to work nights and holidays.

Qualifications

• Diploma or degree in Shipping, Maritime Studies, Logistics, or related field.
• Experience in a shipping agency, port operations, or maritime industry is preferred.
• Knowledge of shipping regulations, customs, and immigration procedures.

Responsibilities

• Attend vessels upon arrival, berthing, and departure.
• Coordinate with port authorities, customs, immigration, quarantine, and terminal operators.
• Assist with inward/outward clearance of vessels and crew documentation.
• Ensure smooth communication between the ship’s master, crew, and the company/charterers.
• Arrange for pilotage, tugboats, stevedores, and other port services.
• Monitor cargo operations and report updates to principals/owners.
• Handle crew changes, medical assistance, shore passes, and repatriation.
• Submit reports on vessel movements, port activities, and any incidents.
• Ensure compliance with international, national, and local maritime regulations.
• Provide 24/7 support on vessel-related issues when on duty.
• Provide operational support, including logistics, documentation, and internal systems
• Assist in resolving operational issues efficiently and professionally
• Support the implementation and compliance of company SOPs and policies

Skills

Port operations

Communication skills

Problem solving

Multitasking

Irregular hours

Education

Diploma/degree in Shipping or Logistics

Job description

Attend vessels upon arrival, berthing, and departure.

Coordinate with port authorities, customs, immigration, quarantine, and terminal operators.

Assist with inward/outward clearance of vessels and crew documentation.

Ensure smooth communication between the ship’s master, crew, and the company/charterers.

Arrange for pilotage, tugboats, stevedores, and other port services.

Monitor cargo operations and report updates to principals/owners.

Handle crew changes, medical assistance, shore passes, and repatriation.

Submit reports on vessel movements, port activities, and any incidents.

Ensure compliance with international, national, and local maritime regulations.

Provide 24/7 support on vessel-related issues when on duty.

Provide operational support, including logistics, documentation, and internal systems

Assist in resolving operational issues efficiently and professionally

Support the implementation and compliance of company SOPs and policies

Reports to the General Manager.

Requirements

Diploma/Degree in Shipping, Maritime Studies, Logistics, or related field (preferred).

Prior experience in a shipping agency, port operations, or the maritime industry is an advantage.

Knowledge of shipping regulations, customs, and immigration procedures.

Strong communication and interpersonal skills.

Ability to work irregular hours, including nights, weekends, and public holidays.

Problem-solving and multitasking abilities under pressure.

Harper Wira is one of the pioneer logistic company in Malaysia providing services for Importers & Exporters. At Harper Wira, we are proud of our tradition and our cumulative track records as a successful Malaysian based freight forwarder. Incorporated in October 1962, we have gone through challenges in the industry to build recognition in the market and increase the values to our customers.

Our Vision

To be a modern and preferred logistics company.

Our Mision

To continuously focus and improve processes to provide higher value deliverables.

To build knowledgeable and commercially driven team.