Operations Manager – Sales – Kuala Lumpur

TP; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

TP is seeking an Operations Manager in Kuala Lumpur to oversee daily sales team operations, drive performance against targets, and lead team leaders and agents to ensure productivity and service quality. You will monitor KPIs, implement strategies to improve sales and operations, and manage client expectations through regular reporting and reviews.

The role requires proven BPO/call centre operations experience, strong leadership and analytical skills, and the ability to manage large teams with a

Qualifications

• Proven experience as an Operations Manager in a BPO / Call Centre environment.
• Strong background in managing sales operations or sales campaigns.
• Excellent leadership, stakeholder management and analytical skills.
• Experience managing large teams and achieving sales targets.
• Must be willing to work permanent night shifts (9:00 PM – 6:00 AM).

Responsibilities

• Oversee daily operations of the sales team to achieve performance targets.
• Manage team leaders and agents to ensure productivity and service quality.
• Monitor sales KPIs, conversion rates and operational performance.
• Develop strategies to improve sales performance and operational efficiency.
• Manage client expectations, reporting and performance reviews.

Skills

Leadership

Stakeholder management

Analytical skills

Team management

Sales operations

Job description

• Oversee daily operations of the sales team to achieve performance targets.
• Manage team leaders and agents to ensure productivity and service quality.
• Monitor sales KPIs, conversion rates and operational performance.
• Develop strategies to improve sales performance and operational efficiency.
• Manage client expectations, reporting and performance reviews.

Job Requirements:

• Proven experience as an Operations Manager in a BPO / Call Centre environment.
• Strong background in managing sales operations or sales campaigns.
• Excellent leadership, stakeholder management and analytical skills.
• Experience managing large teams and achieving sales targets.
• Must be willing to work permanent night shifts (9:00 PM – 6:00 AM).