Operations Manager

Active Force Security Services Sdn Bhd; Petaling Jaya; On-site; MYR 89,000 - 134,000; Full time

Job summary

Active Force Security Services Sdn Bhd is seeking an experienced security operations manager to oversee day-to-day service delivery and supervision of the operations team in Malaysia. You will monitor manpower deployment, attendance, and replacements while maintaining service standards and client satisfaction.

Applicants should have 5+ years of hands-on security operations or operational management experience, strong leadership, budgeting and reporting skills, and fluency in Bahasa Malaysia and

Qualifications

• Minimum 5 years of hands-on experience in security operations or operational management.
• Experience in manpower deployment, site operations, guard supervision.
• Strong leadership, problem-solving and negotiation skills.
• Knowledge of Malaysian security, safety laws and occupational health.
• Strong communication in Bahasa Malaysia and English, verbal and written.
• Budgeting, manpower costing and operational reporting knowledge.
• Computer literacy and MS Office proficiency for reporting.

Responsibilities

• Oversee day-to-day operations and delivery of security services.
• Monitor security personnel deployment, attendance, manpower requirements and replacements.
• Supervise and review the Operations team's performance to ensure duties are carried out.
• Conduct regular site visits to verify deployment, attendance, discipline and service standards.
• Coordinate with HR & Admin on recruitment and manpower needs.
• Lead discussions with clients for new contracts and renewals, including scope and staffing.
• Address client complaints, incidents and operational issues with timely investigation.
• Ensure personnel comply with company procedures and client site instructions.
• Provide management with updates on manpower, deployments, inspections and incidents.

Skills

Security operations

Operational management

Leadership

Communication skills

Budgeting

Manpower planning

Negotiation

Bahasa Malaysia & English

MS Office

Tools

Microsoft Office

Job description

Oversee the day-to-day operations and delivery of security services. Monitor security personnel deployment, attendance, manpower requirements and replacement arrangements. Supervise and review the performance of the Operations team to ensure assigned duties are properly carried out.

Key responsibilities

Conduct regular and random site visits to verify manpower deployment, attendance, discipline, appearance and service standards

Cross-check actual site conditions against operational reports and take corrective action where necessary

Oversee the discipline, performance, attendance and general conduct of security personnel

Ensure adequate manpower coverage and timely replacement of absent or unavailable security personnel

Work closely with HR & Admin on recruitment and manpower requirements

Maintain strong working relationships with existing clients and site representatives

Lead discussions and negotiations with clients for new contracts and contract renewals, including service scope, manpower requirements and operational arrangements

Attend to client complaints, operational issues and security incidents, ensuring timely investigation and resolution

Ensure security personnel comply with company procedures, client requirements and site instructions

Provide regular updates to management on manpower, deployment, site inspections, client matters, incidents and other operational issues

About you

Minimum 5 years of hands-on experience in security operations or operational management, preferably within the commercial security services industry

Strong practical experience in security manpower deployment, site operations, guard supervision, attendance, replacement arrangements and site inspections

Proven experience in supervising security personnel and managing operational teams

Good knowledge of security protocols, procedures and practices, including the ability to monitor and maintain service standards

Knowledge of relevant Malaysian laws, regulations and requirements relating to security, safety and occupational health

Strong communication and interpersonal skills, with the ability to communicate effectively in Bahasa Malaysia and English, both verbal and written

Good understanding of budgeting, manpower costing and operational reports, with the ability to review and interpret relevant operational data

Computer literate and proficient in Microsoft Office and basic reporting

Strong leadership, problem-solving, decision-making and negotiation skills

Possess a valid driving licence