Operations Manager

Island Hospital Sdn Bhd; Penang; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Education support

Dental

Parking

Maternity benefits

Training

Optical

Job summary

Island Hospital Sdn Bhd in Penang seeks an experienced Operations Manager to lead service touchpoints in a patient‑centric healthcare environment. You will drive end‑to‑end marketing and hospitality operations, collaborating with clinical and administrative leaders to meet business objectives.

The role requires 5–7 years in operations management within hospitality or luxury service, with strong leadership and customer‑experience focus. Fluency in English and Bahasa Malaysia is preferred.

Qualifications

• Bachelor’s degree in a related field with 5–7 years in operations management in hospitality or luxury service.
• Experience leading multiple teams and departments, with a healthcare exposure being advantageous.
• Strong digital marketing, communications, retail management and customer experience frameworks.

Responsibilities

• Strategize end-to-end marketing initiatives: brand management, digital and social media, content creation, campaigns, events, and community outreach.
• Collaborate with clinical, finance, and administrative leadership to align operational plans with business objectives.
• Lead frontline patient service teams for patient relations, feedback, and service recovery.
• Train and mentor teams in service excellence, conflict resolution and compassionate communication.

Skills

Operations management

Hospitality experience

Customer experience

Leadership

Digital marketing

Education

Bachelor’s degree in Hospitality Management

Business Administration

Tools

CRM software

Microsoft Office

Job description

We are a leading healthcare provider in Penang, dedicated to delivering compassionate, world‑class medical services and exceptional patient experiences. Our commitment combines clinical excellence with warm, attentive care, and we are seeking an experienced Operations Manager to lead our service touchpoints.

A) Marketing

Strategize end-to-end marketing initiatives: brand management, digital and social media, content creation, campaigns, events, and community outreach.

Collaborate with clinical, finance, and administrative leadership to align operational plans with the hospital’s business objectives.

B) Retail Operations

Lead and oversee overall hospitality services to ensure person‑centred patient and visitor experience.

Foster service excellence culture and establish service standards at all levels of staff via strategic & operational initiatives.

Lead the frontline patient service team — covering patient relations, feedback management, and service recovery.

Train and mentor teams in service excellence, conflict resolution, and compassionate communication.

Leverage and analyse patient experience data and key performance metrics to identify service gaps, drive targeted improvements, and ensure a seamless end‑to‑end patient experience.

About you

Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field.

Minimum 5–7 years’ progressive experience in operations management, with a proven track record in hospitality (hotels, resorts, luxury service, or hospitality retail).

Prior exposure to healthcare, wellness, or customer‑centric service industries is highly advantageous.

Demonstrated leadership experience managing multiple teams or departments.

Strong proficiency in digital marketing, communications, retail management, and customer experience frameworks.

Fluency in English and Bahasa Malaysia; additional languages are a plus.

Founded in 1996, Island Hospital is a 600‑bed hospital located in Penang, Malaysia. Recognised as one of the leading healthcare providers in the country, the hospital serves patients from across the region with a commitment to delivering care in the best interest of the patient and “to comfort always.”

Island Hospital is home to more than 90 full‑time specialists across a broad range of medical and surgical specialties, supported by advanced medical technology and equipment. Its specialists bring extensive expertise in their respective fields, with an average of 24.4 years of clinical experience, complemented by international training and exposure.

Founded in 1996, Island Hospital is a 600‑bed hospital located in Penang, Malaysia. Recognised as one of the leading healthcare providers in the country, the hospital serves patients from across the region with a commitment to delivering care in the best interest of the patient and “to comfort always.”

Island Hospital is home to more than 90 full‑time specialists across a broad range of medical and surgical specialties, supported by advanced medical technology and equipment. Its specialists bring extensive expertise in their respective fields, with an average of 24.4 years of clinical experience, complemented by international training and exposure.

Perks and benefits Medical Miscellaneous allowance Education support Dental Parking Medical & Maternity Benefits, Training, Optical, D

What can I earn as an Operations Manager