Healthcare Operations Lead - Patient Experience

Island Hospital Sdn Bhd; Penang; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Education support

Dental

Parking

Maternity benefits

Training

Optical

Job summary

Island Hospital Sdn Bhd in Penang seeks an experienced Operations Manager to lead service touchpoints in a patient‑centric healthcare environment. You will drive end‑to‑end marketing and hospitality operations, collaborating with clinical and administrative leaders to meet business objectives.

The role requires 5–7 years in operations management within hospitality or luxury service, with strong leadership and customer‑experience focus. Fluency in English and Bahasa Malaysia is preferred.

Qualifications

• Bachelor’s degree in a related field with 5–7 years in operations management in hospitality or luxury service.
• Experience leading multiple teams and departments, with a healthcare exposure being advantageous.
• Strong digital marketing, communications, retail management and customer experience frameworks.

Responsibilities

• Strategize end-to-end marketing initiatives: brand management, digital and social media, content creation, campaigns, events, and community outreach.
• Collaborate with clinical, finance, and administrative leadership to align operational plans with business objectives.
• Lead frontline patient service teams for patient relations, feedback, and service recovery.
• Train and mentor teams in service excellence, conflict resolution and compassionate communication.

Skills

Operations management

Hospitality experience

Customer experience

Leadership

Digital marketing

Education

Bachelor’s degree in Hospitality Management

Business Administration

Tools

CRM software

Microsoft Office

Job description

Island Hospital Sdn Bhd in Penang seeks an experienced Operations Manager to lead service touchpoints in a patient‑centric healthcare environment. You will drive end‑to‑end marketing and hospitality operations, collaborating with clinical and administrative leaders to meet business objectives.

The role requires 5–7 years in operations management within hospitality or luxury service, with strong leadership and customer‑experience focus. Fluency in English and Bahasa Malaysia is preferred.