Operations Leader — Guest Experience & Efficiency

MHG HOSPITALITY MANAGEMENT SDN. BHD.; Kuala Terengganu; On-site; MYR 56,000 - 100,000; Full time

Job summary

MHG Hospitality Management SDN. BHD. is seeking an Operations Manager to oversee day-to-day hotel operations across all departments and ensure service standards and SOPs are consistently delivered.

You will coordinate front office, housekeeping, F&B, maintenance and security, solve operational issues in real time, and focus on productivity, efficiency, and a seamless guest experience for every guest. This role requires strong leadership, hands-on problem solving, and a commitment to guest

Responsibilities

• Manages day to day operations across all departments
• Ensures service standards and SOPs are consistently delivered
• Coordinates front office, housekeeping, f&B, maintenance and security
• Solves operational issues and challenges in real time
• Focuses on productivity, efficiency, and seamless guest experience

Job description

MHG Hospitality Management SDN. BHD. is seeking an Operations Manager to oversee day-to-day hotel operations across all departments and ensure service standards and SOPs are consistently delivered.

You will coordinate front office, housekeeping, F&B, maintenance and security, solve operational issues in real time, and focus on productivity, efficiency, and a seamless guest experience for every guest. This role requires strong leadership, hands-on problem solving, and a commitment to guest