Guest Experience Manager

MHG HOSPITALITY MANAGEMENT SDN. BHD.; Kuala Terengganu; On-site; MYR 60,000 - 120,000; Full time

Job summary

MHG Hospitality Management Sdn. Bhd. is seeking a Front Office Manager to oversee all front office operations including reception and guest relations, ensuring a seamless and personalized guest experience.

You will lead, inspire and develop a high performance front office team, drive guest satisfaction and loyalty, collaborate with other departments to deliver memorable guest journeys, enforce policies, and manage budgets and forecasting.

Responsibilities

• Oversee all front office operations including reception, and guest relations
• Ensure the delivery of a seamless and personalized guest experienced
• Lead, inspire and develop a high performance front office team
• Drive guest satisfaction, loyalty and positive brand advocacy
• Implement and uphold policies and procedures
• Manage departmental budget, forecasts and manpower effectively
• Collaborate with other department to create memorable and connected guest journeys
• Resolve guest concerns with professionalism and empathy
• Support the pre-planning, training and operational readiness of the front office teams
• What can I earn as a Front Office Manager

Job description

MHG Hospitality Management Sdn. Bhd. is seeking a Front Office Manager to oversee all front office operations including reception and guest relations, ensuring a seamless and personalized guest experience.

You will lead, inspire and develop a high performance front office team, drive guest satisfaction and loyalty, collaborate with other departments to deliver memorable guest journeys, enforce policies, and manage budgets and forecasting.