Operations Lead, FinTech & AI-Driven Process Optimization

Funding Societies | Modalku Group; Kampung Malaysia Tambahan; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Time off

Flexible working

Medical benefits

Mental health & wellness

Tech equipment

Job summary

Funding Societies | Modalku in Kuala Lumpur seeks an experienced Operations Leader to guide a hands-on team responsible for KYC/AML workflows, loan documentation, and process improvements. You will drive standardization, coaching, and cross-functional collaboration to deliver compliant, efficient operations.

You will map workflows, pilot AI automation, and build dashboards to monitor KPIs, turnaround times, and risk, reporting to senior leadership while maintaining robust SOPs and documentation.

Qualifications

• 4–6 years in fintech, digital lending, or banking back-office operations with 2+ years supervising a hands-on team
• Solid grasp of KYC, loan documentation workflows, and AML requirements
• Proven ability to automate processes and implement measurable improvements
• Strong coaching, communication, and cross-functional collaboration skills
• Data-driven mindset with Excel, data analysis, and reporting tools; SQL or Power BI a plus

Responsibilities

• Lead, coach, and manage 3–5 operations team members, driving accountability and growth
• Stay hands-on in daily operations, document reviews, EKYC/AML screenings, and monthly audits
• Set operational standards, checklists, and workflows to ensure accuracy and compliance
• Map workflows to remove bottlenecks and improve efficiency; pilot and implement AI tools
• Maintain up-to-date SOPs and process documentation
• Prepare external stakeholder documentation and build dashboards to track KPIs
• Analyze operational data and present actionable recommendations to senior leadership

Skills

Leadership

Coaching

KYC

Data analysis

Excel

SQL

Power BI

Tools

SQL

Power BI

Excel

Job description

Funding Societies | Modalku in Kuala Lumpur seeks an experienced Operations Leader to guide a hands-on team responsible for KYC/AML workflows, loan documentation, and process improvements. You will drive standardization, coaching, and cross-functional collaboration to deliver compliant, efficient operations.

You will map workflows, pilot AI automation, and build dashboards to monitor KPIs, turnaround times, and risk, reporting to senior leadership while maintaining robust SOPs and documentation.