Operations Lead, Fintech | AI-Driven Processes & KYC

Funding Societies Pte Ltd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flexible vacations

Medical insurance

Mental health program

Tech support

Job summary

Funding Societies | Modalku is a leading SME digital finance platform operating across Southeast Asia. We are seeking a results‑driven operations leader who can guide a hands‑on team in daily KYC/AML workflows, optimize processes, and drive data‑driven improvements.

You will lead 3–5 operations team members, design SOPs, and implement automation to improve efficiency, accuracy, and compliances, while collaborating across functions in a fast‑paced environment.

Qualifications

• 4–6 years in fintech, digital lending, or banking back‑office operations with 2+ years supervising a hands‑on team.
• Solid grasp of KYC, loan documentation workflows, and AML requirements.
• Proven ability to automate processes and implement measurable process improvements.
• Strong coaching, communication, and cross‑functional collaboration skills.
• Data‑driven mindset with Excel, data analysis, and reporting tools (SQL or Power BI is a plus).

Responsibilities

• Lead, coach, and manage 3–5 operations team members, driving accountability and growth.
• Stay hands‑on by participating in daily operations, reviews, EKYC/AML screenings, and monthly audits.
• Set operational standards, checklists, and workflows to ensure accuracy and compliance.
• Map workflows to eliminate bottlenecks and optimize efficiency.
• Test, pilot, and implement AI tools and automation solutions to streamline processes.
• Maintain up‑to‑date SOPs and process documentation.
• Prepare external stakeholder documentation.
• Build dashboards to track team KPIs, turnaround times, error rates, and SLA.
• Analyze operational data to identify risks and present leadership with recommendations.

Skills

Leadership

KYC

AML

Data analysis

Coaching

Communication

Tools

SQL

Power BI

Excel

Job description

Funding Societies | Modalku is a leading SME digital finance platform operating across Southeast Asia. We are seeking a results‑driven operations leader who can guide a hands‑on team in daily KYC/AML workflows, optimize processes, and drive data‑driven improvements.

You will lead 3–5 operations team members, design SOPs, and implement automation to improve efficiency, accuracy, and compliances, while collaborating across functions in a fast‑paced environment.