Operations Lead, Cleaning Services & Client Success

Maclean Services Sdn Bhd; Batu Kawan; On-site; MYR 100,000 - 167,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Paid leaves

Insurance

Safe, comfortable and harm

Job summary

Maclean Services Sdn Bhd in Penang invites a Service Delivery Manager to oversee cleaning operations, client relations, and team leadership. You will plan schedules, supervise staff, ensure quality, and manage budgets while maintaining safety standards.

We seek a qualified leader with strong communication in English and Bahasa Malaysia, plus a track record in facilities management. This role offers a stable career path with competitive benefits.

Qualifications

• Diploma or degree in Mechanical Engineering, Project Management, Civil Engineering, Business Administration or related disciplines
• Certification in facilities management and/or safety officer qualification is advantageous
• Knowledge of Environmental, Health, and Safety regulations in facilities management
• 5 to 7 years of working experience as a Service Officer or equivalent, preferably from cleaning or service industry
• Familiar with external façade maintenance
• Excellent interpersonal and communication skills with high proficiency in English and Bahasa Malaysia
• Team player with ability to lead a team and work across all levels
• Proficient in MS Office (Word, Excel, PowerPoint)
• Project management skills
• Good analytical, detail-oriented and deadline-driven
• Effective client relationship management and ability to work collaboratively yet independently

Responsibilities

• Plans, coordinate and supervise cleaning operations to meet client expectations
• Develops and implements service schedules, ensuring timely and efficient delivery
• Addresses and resolves operational challenges promptly
• Champions good documentation and record-keeping practices
• Prepares required reports based on prescribed timelines
• Partners with the client as primary contact addressing inquiries, complaints and feedback
• Conducts regular client meetings to review service performance and satisfaction
• Customizes service solutions based on client needs and feedback
• Recruits and manages the team, nurtures leadership and ensures adherence to policies
• Conducts on-the-job and other relevant trainings for the team
• Monitors staff performance, providing coaching and performance evaluations
• Assists in managing accommodation and transport for the team
• Oversees team well-being and conducts investigative interviews when required
• Ensures adequate staffing levels for all cleaning operations
• Conducts site inspections to verify service quality and compliance with health and safety standards
• Addresses and rectify service deficiencies proactively
• Assists in preparing budgets for cleaning operations, managing costs effectively
• Ensures proper use and maintenance of cleaning equipment and supplies
• Monitors inventory levels, placing orders as necessary to prevent shortages
• Ensures all cleaning activities comply with relevant legal, safety and environmental regulations
• Provides training and enforces safety protocols to minimize risks

Job description

Maclean Services Sdn Bhd in Penang invites a Service Delivery Manager to oversee cleaning operations, client relations, and team leadership. You will plan schedules, supervise staff, ensure quality, and manage budgets while maintaining safety standards.

We seek a qualified leader with strong communication in English and Bahasa Malaysia, plus a track record in facilities management. This role offers a stable career path with competitive benefits.