Operation Executive (Cleaning Services)

Maclean Services Sdn Bhd; Batu Kawan; On-site; MYR 100,000 - 167,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Paid leaves

Insurance

Safe, comfortable and harm

Job summary

Maclean Services Sdn Bhd in Penang invites a Service Delivery Manager to oversee cleaning operations, client relations, and team leadership. You will plan schedules, supervise staff, ensure quality, and manage budgets while maintaining safety standards.

We seek a qualified leader with strong communication in English and Bahasa Malaysia, plus a track record in facilities management. This role offers a stable career path with competitive benefits.

Qualifications

• Diploma or degree in Mechanical Engineering, Project Management, Civil Engineering, Business Administration or related disciplines
• Certification in facilities management and/or safety officer qualification is advantageous
• Knowledge of Environmental, Health, and Safety regulations in facilities management
• 5 to 7 years of working experience as a Service Officer or equivalent, preferably from cleaning or service industry
• Familiar with external façade maintenance
• Excellent interpersonal and communication skills with high proficiency in English and Bahasa Malaysia
• Team player with ability to lead a team and work across all levels
• Proficient in MS Office (Word, Excel, PowerPoint)
• Project management skills
• Good analytical, detail-oriented and deadline-driven
• Effective client relationship management and ability to work collaboratively yet independently

Responsibilities

• Plans, coordinate and supervise cleaning operations to meet client expectations
• Develops and implements service schedules, ensuring timely and efficient delivery
• Addresses and resolves operational challenges promptly
• Champions good documentation and record-keeping practices
• Prepares required reports based on prescribed timelines
• Partners with the client as primary contact addressing inquiries, complaints and feedback
• Conducts regular client meetings to review service performance and satisfaction
• Customizes service solutions based on client needs and feedback
• Recruits and manages the team, nurtures leadership and ensures adherence to policies
• Conducts on-the-job and other relevant trainings for the team
• Monitors staff performance, providing coaching and performance evaluations
• Assists in managing accommodation and transport for the team
• Oversees team well-being and conducts investigative interviews when required
• Ensures adequate staffing levels for all cleaning operations
• Conducts site inspections to verify service quality and compliance with health and safety standards
• Addresses and rectify service deficiencies proactively
• Assists in preparing budgets for cleaning operations, managing costs effectively
• Ensures proper use and maintenance of cleaning equipment and supplies
• Monitors inventory levels, placing orders as necessary to prevent shortages
• Ensures all cleaning activities comply with relevant legal, safety and environmental regulations
• Provides training and enforces safety protocols to minimize risks

Job description

Service Delivery Management

• Plans, coordinate and supervise cleaning operations to meet client expectations
• Develops and implement service schedules, ensuring timely and efficient delivery
• Addresses and resolves operational challenges promptly
• Champions good documentation and record keeping practice
• Prepares required reports based on the prescribed timelines

Client Relationship Management

• Partners with the client and acts as the primary point of contact addressing inquiries, complaints and feedback
• Conducts regular client meetings to review service performance and satisfaction
• Customizes service solutions based on client needs and feedback

Team Leadership and Supervision

• Recruits and manage the team, nurture leadership and ensure the adherence to company and client’s policies and procedures
• Conducts on-the-job and other relevant trainings for the team
• Monitors staff performance, providing coaching and performance evaluations
• Assists in managing accommodation and transport for the team
• Oversees the well-being of the team and conducts investigative interviews when required
• Ensures adequate staffing levels for all cleaning operations

Quality Control

• Conducts site inspections to verify service quality and compliance with health and safety standards
• Addresses and rectify service deficiencies proactively

Financial and Resource Management

• Assists in preparing budgets for cleaning operations, managing costs effectively
• Ensures proper use and maintenance of cleaning equipment and supplies
• Monitors inventory levels, placing orders as necessary to prevent shortages

Compliance and Health & Safety

• Ensures all cleaning activities comply with relevant legal, safety and environmental regulations
• Provides training and enforce safety protocols to minimize risks

Requirements

• Diploma or Degree in Mechanical Engineering, Project Management, Civil Engineering, Business Administration, or related disciplines
• Certification in facilities management and/or safety officer qualification is advantageous
• Knowledge of Environmental, Health, and Safety (EHS) regulations in facilities management, particularly in cleaning services
• 5 to 7 years of working experience as a Service Officer or its equivalent, preferably gained from cleaning or service industry
• Familiar with external façade maintenance
• Excellent interpersonal and communication skills with high level of proficiency in verbal and written English and Bahasa Malaysia
• A team player with the ability to lead a team and work across all levels
• Proficient in MS Office applications (Word, Excel, PowerPoint)
• Possesses project management skills
• Good analytical skills, result oriented, innovative, organized, detailed and committed to deadlines
• Effective client relationship management and ability to work collaboratively yet independently in a fast-paced environment

Perks and benefits

• Medical
• Miscellaneous allowance
• Paid leaves
• Insurance
• Safe, comfortable and harm

Maclean was one of the early pioneers in the cleaning industry. Now, with over 40 years of experience, we have become the preferred facilities expert that provides high quality comprehensive and customizable cleaning solutions to a range of commercial, industrial, hospitality and residential properties. But our legacy is not only what defines us, it is the maclean experience that sets us apart from the rest. From the first meeting to the completion of a job, the maclean experience delivers effective, innovative and customisable solutions that meet the needs of our clientele.

This is only possible because the Maclean experience is driven by our most valuable asset: the people in our company. Our employees are a key component in ensuring our service is at its highest quality. Thus, we are constantly striving to establish ourselves as a place to work where our people can develop and define their skill-sets to fulfill their utmost potential.

Maclean was one of the early pioneers in the cleaning industry. Now, with over 40 years of experience, we have become the preferred facilities expert that provides high quality comprehensive and customizable cleaning solutions to a range of commercial, industrial, hospitality and residential properties. But our legacy is not only what defines us, it is the maclean experience that sets us apart from the rest. From the first meeting to the completion of a job, the maclean experience delivers effective, innovative and customisable solutions that meet the needs of our clientele.

This is only possible because the Maclean experience is driven by our most valuable asset: the people in our company. Our employees are a key component in ensuring our service is at its highest quality. Thus, we are constantly striving to establish ourselves as a place to work where our people can develop and define their skill-sets to fulfill their utmost potential.