Operations & IT Manager

Leadership Resources Malaysia; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Jora Malaysia is seeking a hands-on Operations & IT Manager to lead the Operations team and oversee programme operations, logistics, stock and inventory management, IT support, digital learning platforms, facilities, and HR activities.

The ideal candidate will have strong operations, stock, inventory and logistics experience with practical IT knowledge and the ability to coordinate with external IT vendors. Minimum 5–8 years of relevant experience and leadership skills are preferred.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, IT or related field.
• 5–8 years of relevant experience with team management preferred.
• Strong stock, inventory and logistics experience essential.
• Practical IT knowledge and ability to coordinate with external IT vendors.
• Leadership and stakeholder-management skills required.

Responsibilities

• Lead and manage a team of 4 Operations staff.
• Oversee end-to-end programme scheduling, training coordination and operational support.
• Coordinate ~10 facilitators and external consultants for client programmes.
• Provide operational support to Sales, Public Programmes, Education, Mandarin and Government teams.
• Manage stock, inventory, logistics, training materials and programme kits.
• Liaise with printers, couriers, and other operational vendors.
• Develop, implement and continuously improve SOPs and processes.
• Oversee office facilities, maintenance and access control system.
• Handle HRD Corp, MOF, Immigration and other authorities; visa matters as needed.
• Manage training agreements with clients and liaise with legal counsel.

Skills

Operations management

Stock management

Inventory management

Logistics coordination

IT infrastructure

Networks

Microsoft 365

SharePoint

Cybersecurity basics

Vendor management

Stakeholder management

Education

Bachelor's Degree

Tools

Microsoft 365

SharePoint

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a hands-on Operations & IT Manager to lead the Operations team and oversee programme operations, logistics, stock and inventory management, IT support, digital learning platforms, facilities, and selected HR activities. The ideal candidate should have strong operations, stock, inventory and logistics experience, together with good practical knowledge of IT infrastructure, networks, Microsoft 365, SharePoint and cybersecurity. The candidate does not need to be an IT specialist but should be sufficiently experienced to manage day-to-day IT requirements and coordinate effectively with external IT vendors.

Key responsibilities

Lead and manage a team of 4 Operations staff.

Manage end-to-end programme scheduling, training coordination and operational support.

Coordinate approximately 10 facilitators and external consultants, including scheduling and assignment to client programmes.

Provide operational support to the Sales, Public Programmes, Education, Mandarin and Government teams once programmes are secured.

Manage stock, inventory and logistics, including training materials, books, programme kits, storage, stock control and delivery arrangements.

Liaise with printers, couriers, logistics providers and other operational vendors.

Develop, implement and continuously improve operational SOPs and processes.

Oversee office facilities, maintenance, service providers and the door-access system.

Manage operational matters involving HRD Corp, Ministry of Finance (MOF), Immigration and other relevant authorities, including visa applications where required.

Manage training agreements in liaison with client organizations and the company's legal counsel to ensure contracts are properly finalized.

About you

Bachelor's Degree in Business Administration, Operations Management, Information Technology or a related field.

Minimum 5–8 years of relevant experience, preferably with team management responsibilities.

Strong experience in stock, inventory management and logistics is essential.

Strong operational planning, coordination and problem-solving capabilities.

Practical working knowledge of IT infrastructure, networks, Microsoft 365 and SharePoint.

Good understanding of cybersecurity fundamentals and IT governance.

Experience managing external IT vendors and service providers.

Experience developing and implementing SOPs and process improvements.

Strong leadership and stakeholder-management skills.