Operations & IT Manager

Leadership Resources (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Leadership Resources (Malaysia) Sdn Bhd is seeking an Operations & IT Manager to lead the Operations team and oversee programme operations, logistics, stock and inventory management, IT support, digital learning platforms, facilities and HR activities.

The role requires hands-on experience in stock, inventory and logistics, plus practical knowledge of IT infrastructure, networks, Microsoft 365 and SharePoint. You will coordinate with external IT vendors and manage day-to-day IT needs.

Qualifications

• Bachelor's Degree in Business Administration, Operations Management, IT or related field.
• Minimum 5–8 years of relevant experience, with team management.
• Strong stock, inventory and logistics experience.
• Practical knowledge of IT infrastructure, networks, and cybersecurity.
• Experience managing external IT vendors and SOP/process improvements.

Responsibilities

• Lead and manage a team of 4 Operations staff.
• Oversee end-to-end programme scheduling, training coordination and operational support.
• Coordinate approx. 10 facilitators and external consultants for client programmes.
• Provide operational support to Sales, Public Programmes, Education, Mandarin and Government teams.
• Develop, implement and improve SOPs and processes.
• Oversee office facilities, maintenance and door-access system.
• Manage HRD Corp, MOF, Immigration and visa applications when required.
• Liaise with printers, couriers, logistics providers and other vendors.

Skills

Stock management

Logistics

IT infrastructure

Microsoft 365

SharePoint

Cybersecurity basics

Vendor management

Leadership

Stakeholder management

English proficiency

Education

Bachelor's Degree in Business Administration / Operations Management / Information Technology

Job description

We are looking for a hands-on Operations & IT Manager to lead the Operations team and oversee programme operations, logistics, stock and inventory management, IT support, digital learning platforms, facilities, and selected HR activities. The ideal candidate should have strong operations, stock, inventory and logistics experience, together with good practical knowledge of IT infrastructure, networks, Microsoft 365, SharePoint and cybersecurity. The candidate does not need to be an IT specialist but should be sufficiently experienced to manage day-to-day IT requirements and coordinate effectively with external IT vendors.

Key responsibilities

Lead and manage a team of 4 Operations staff.

Manage end-to-end programme scheduling, training coordination and operational support.

Coordinate approximately 10 facilitators and external consultants, including scheduling and assignment to client programmes.

Provide operational support to the Sales, Public Programmes, Education, Mandarin and Government teams once programmes are secured.

Manage stock, inventory and logistics, including training materials, books, programme kits, storage, stock control and delivery arrangements.

Liaise with printers, couriers, logistics providers and other operational vendors.

Develop, implement and continuously improve operational SOPs and processes.

Oversee office facilities, maintenance, service providers and the door-access system.

Manage operational matters involving HRD Corp, Ministry of Finance (MOF), Immigration and other relevant authorities, including visa applications where required.

Manage training agreements in liaison with client organizations and the company's legal counsel to ensure contracts are properly finalized.

About you

Bachelor's Degree in Business Administration, Operations Management, Information Technology or a related field.

Minimum 5–8 years of relevant experience, preferably with team management responsibilities.

Strong experience in stock, inventory management and logistics is essential.

Strong operational planning, coordination and problem-solving capabilities.

Practical working knowledge of IT infrastructure, networks, Microsoft 365 and SharePoint.

Good understanding of cybersecurity fundamentals and IT governance.

Experience managing external IT vendors and service providers.

Experience developing and implementing SOPs and process improvements.

Strong leadership and stakeholder-management skills.

Excellent written and spoken English.

Your application will include the following questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Information Technology Manager?
• Which of the following types of qualifications do you have?
• Do you have experience with inventory management?