Operations and Administration Manager

Impact Business Solutions Sdn. Bhd.; Selangor; On-site; MYR 72,000 - 180,000; Full time

Job summary

Impact Business Solutions Sdn. Bhd. in Petaling is seeking an experienced Operations and Procurement Leader responsible for sourcing, PO/DO management, and supplier registration, with a focus on cost efficiency and compliance.

You will oversee inventory, logistics, admin, licenses, and continuous process improvement, guiding cross‑functional teams and driving SOPs and governance.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Operations Management, Supply Chain or related field.
• Minimum 5 years of relevant experience in operations, procurement, purchasing, logistics and/or administration, preferably with supervisory or management experience.
• Strong understanding of procurement processes, vendor management, inventory control and regulatory compliance.
• Proven leadership and people management skills with ability to lead and develop teams.
• Excellent communication, organisation and time management skills.

Responsibilities

• Lead and oversee procurement activities including sourcing, POs, DOs, sourcing plans and supplier registrations.
• Develop and implement procurement processes to ensure cost efficiency and compliance.
• Oversee inventory and warehouse operations for accurate stock control and records.
• Oversee logistics, including shipment coordination, customs clearance and delivery status updates.
• Lead administrative operations including facilities, IT, travel and EHS compliance.
• Manage licenses, permits and certifications with authorities; coordinate tenders and related docs.
• Develop, review and implement SOPs and internal controls to improve governance and efficiency.
• Drive business process transformation and digitalisation to improve cross-functional collaboration.
• Provide leadership and guidance to teams to align operations with business objectives.

Skills

Leadership

Cross-functional collaboration

Communication

Time management

Problem-solving

Attention to detail

Education

Diploma or Bachelor’s degree in Business Administration/Operations Management/Supply Chain

Tools

ERP systems

Microsoft Office

Job description

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Impact Business Solutions Sdn. Bhd. – Petaling

Lead and oversee procurement activities, including product sourcing, purchase orders (POs), delivery orders (DOs), sourcing plans, vendor/principal registration and compliance documentation;

Develop and implement procurement processes to ensure cost efficiency, supply continuity, proper documentation and effective conversion of purchase requests into procurement activities;

Oversee inventory and warehouse operations to ensure accurate stock control, availability and proper inventory records;

Oversee logistics operations, including shipment coordination and tracking, customs clearance, permit applications, and the timely receipt and delivery of goods. Ensure the sales team and customers are kept updated on order and delivery status;

Lead administrative operations, including office facilities, office supplies, IT and fixed assets, business travel arrangements, and environmental, health and safety (EHS) compliance；

Oversee the application, renewal and maintenance of licenses, permits and certifications with relevant government authorities and local councils；

Support the coordination and compilation of project tenders and related commercial and administrative documentation;

Ensure all required documents are accurately prepared and submitted to the relevant departments within the stipulated timelines;

Develop, review and implement Standard Operating Procedures (SOPs), internal policies and controls to strengthen governance, consistency, compliance and operational efficiency;

Lead business process transformation and continuous improvement initiatives by identifying process gaps, redesigning workflows, and driving digitalisation and automation to improve efficiency and cross-functional collaboration;

Provide leadership and operational guidance to relevant teams, ensuring effective coordination across departments and alignment of operational activities with business requirements and organisational objectives.

Requirements

Diploma or Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field.

Minimum 5 years of relevant experience in operations, procurement, purchasing, logistics and/or administration, preferably with supervisory or management experience.

Strong understanding of procurement processes, vendor management, inventory control, logistics and regulatory compliance requirements.

Proven leadership and people management skills, including the ability to lead, delegate and develop team members effectively.

Proven ability to manage cross-functional activities and collaborate effectively with internal and external stakeholders.

Excellent communication, organisational, problem-solving and time management skills.

Proficient in Microsoft Office and ERP, procurement or inventory management systems.

Proactive and solutions-oriented mindset with strong attention to detail and process improvement capabilities.

Willing to travel to other cities when required.