Senior Marketing Support Executive

Zurich Insurance; Kuala Lumpur; On-site; MYR 89,000 - 167,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking a team leader to supervise daily activities, assist in workflow monitoring, and track production progress. Candidates should have a Bachelor’s degree in Marketing or related fields and 3–6 years of experience in marketing operations. The role emphasizes a proactive, detail-oriented, and results-driven approach. This full-time position offers opportunities for growth within the company.

Qualifications

• 3–6 years of experience in marketing support, marketing operations, or a similar role.
• Experience working in a fast-paced, cross-functional environment.

Responsibilities

• Supervise assigned team members’ daily activities.
• Assist management by monitoring workflow to ensure teamwork completion.
• Track team production progress towards goals and deadlines.
• Support and advocate organization strategy across product, processes, and policies.
• Interact with customers and uphold Zurich’s core values.

Skills

Team leadership

Cross-functional collaboration

Customer service

Detail-oriented

Results-driven

Education

Bachelor’s degree in Marketing, Business Administration, Communications, or a related field

Job description

Job Summary

Leads and monitors team activities to ensure timely completion and increased productivity. Acts as a subject matter expert in resolving complex transactions, customer inquiries, and policy or billing issues. Drives team development and implements improvement plans that strengthen the work environment and deliver measurable business results.

Job Accountabilities – Key Accountabilities

• Supervises assigned team members’ daily activities.
• Assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
• Track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro‑active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements.
• Understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices.
• Interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurich’s core values.

Job Qualifications

Required:

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• 3–6 years of experience in marketing support, marketing operations, or a similar role.

Preferred:

• Experience working in a fast‑paced, cross‑functional environment.
• Proactive, detail‑oriented, and results‑driven.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

• Location(s): MY - Kuala Lumpur
• Schedule: Full Time