Operations Executive

Click IX Sdn Bhd; Petaling Jaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

Click IX Sdn Bhd is recruiting for an on-site IT support technician to monitor digital signage networks, respond to alerts, and provide Level 1 troubleshooting. The role involves traveling to client sites across Malaysia, installing and configuring media players and displays, and delivering timely service documentation.

You will report via Microsoft tools and collaborate with teammates to keep deployments on track, ensuring client satisfaction and smooth operations.

Qualifications

• On-site field support and L1 troubleshooting for digital signage.
• Must have valid driving licence and willingness to travel.
• Strong reporting and documentation in Microsoft ecosystem.

Responsibilities

• Monitor digital signage daily and flag offline or faulty units.
• Provide L1 client support by phone, email, and remote access.
• Install, configure, and troubleshoot devices and displays on site.
• Travel to Klang Valley and outstation deployments.
• Maintain records of equipment, deployments, and job history.
• Prepare and issue regular operational reports.
• Coordinate with internal teams to keep jobs moving.

Skills

Windows troubleshooting

Networking basics

Documentation & reporting

Bilingual communication

Education

SPM or above

IT-related certificate/degree (advantage)

Tools

Windows PCs

Android devices

Routers

Job description

This is a full-time, on-site role based in WP. Kuala Lumpur, splitting time roughly evenly between office-based coordination and field work at client sites nationwide. In the office, you will monitor the health of deployed screen networks, respond to alerts, log and track issues through to closure, and prepare daily and monthly reports for clients and management. In the field, you will travel to client outlets, including outstation locations, to install and configure media players and displays, carry out on-site troubleshooting, and complete service documentation. You will also provide Level 1 technical support to clients by phone, email, and remote access.

Key responsibilities

• Monitor digital signage screens daily and flag offline or faulty units for action
• Provide L1 support to clients: diagnose, resolve, or **escalate** reported issues
• Install, configure, and troubleshoot product range on site, including Windows PCs, Android devices, displays, and basic network connectivity
• Travel to sites around Klang Valley and outstation for deployments and service calls
• Maintain accurate records of equipment, deployments, and job history
• Prepare and issue regular operational reports
• Coordinate with internal teams, technicians, and client contacts to keep jobs moving

About you

• SPM or above
• Valid Malaysian driving licence and willingness to travel outstation, including occasional overnight stays
• Working knowledge of PC hardware and software: setting up, configuring, and troubleshooting Windows machines
• Basic networking knowledge (IP settings, routers, connectivity troubleshooting)
• Comfortable working within the Microsoft ecosystem for daily reporting and documentation
• Clear communicator in English and Bahasa Malaysia
• Practical problem-solver who can work through an issue on site without step-by-step supervision
• Able to work as part of a small team and adapt as priorities shift
• A certificate, diploma, or degree in IT, electronics, or a related technical field is an advantage but not essential
• Exposure to Android devices is an advantage

About us

Click IX, founded in 2022, brings together experienced professionals specialising in digital signage solutions, marketing, and branding. We design, deploy, and maintain digital signage networks for clients across Malaysia, including retail chains and telecommunications brands. Our work spans creative content, hardware deployment, and ongoing technical support.