Operations Executive

ICE Holidays Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 45,000; Full time

Benefits offered by this job

Annual trip

Group PA insurance

Yearly bonus

Team building

Medical coverage

Travel discounts

Company uniform

Training programs

Job summary

Golden Destinations by ICE HOLIDAYS Sdn Bhd in Malaysia is seeking an Operations Executive to oversee end-to-end tour operations for our B2B partners. This on-site role focuses on coordinating bookings, itineraries, and quality service delivery.

The ideal candidate has a Diploma or Bachelor’s degree in Tourism, Hospitality, or Business, with 2+ years in tour operations. Proficiency in English and Malay is essential; Mandarin is a plus.

Qualifications

• Diploma or Bachelor's degree in Tourism, Hospitality, Business, or a related field (or equivalent work experience).
• At least 2 years of experience in tour operations or travel coordination, preferably in a B2B setting.

Responsibilities

• Deal with overseas DMCs, accommodations, or cruise line principals.
• Assist in cruise line bookings using booking engines.
• Assist in all aspects of tour operations: itineraries, costings, air tickets, ground arrangements.
• Assist in flight bookings via GDS systems (Travelport, Sabre, Amadeus).
• Maintain records of business transactions; file documents properly.
• Record orders for all related tour services; support sales and departures.

Skills

English fluency

Malay fluency

Mandarin advantage

Microsoft Office

Google Suite

Education

Diploma or Bachelor’s in Tourism/Hospitality/Business

Tools

Tour management systems

Job description

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region. We are committed to delivering exceptional travel experiences and high-quality travel products. The Operations Executive will play a critical role in overseeing the end-to-end process of tour operations, ensuring smooth execution, and delivering high-quality services to our B2B partners.

This is a full-time on-site role at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

Salary Range: RM3,000.00 - RM4,000.00

Responsibilities:

To deal with the overseas DMC, Accommodation or cruise line principle;

To assist in making booking in cruise line booking engine; OR

To assist in all aspect of tour operations; including itinerary planning, costings, air tickets and ground arrangements, attractions, and other day-to-day activities; OR

To assist in doing flight booking through the GDS system (Travelport, Saber and Amadeus)

To compile and maintain records of business transactions to ensure all documentations are properly filed;

Recording orders for all related tour services;

To provide full support for tour packages sales and departures;

To educate customers and partners on products, destination knowledge, and provide all relevant customer support;

To participate in all field work, including Airport duties and travel fairs.

General Support: Assist with ad-hoc tasks and special projects as needed by management.

Requirements:

Diploma or Bachelor's degree in Tourism, Hospitality, Business, or a related field (or equivalent work experience).

At least 2 years of experience in tour operations or travel coordination, preferably in a B2B setting.

Strong organizational and time management skills, able to multitask and work efficiently in a fast-paced environment.

Excellent communication skills in English and Malay. Those with Mandarin backgrounds are added advantage.

Proficient in Microsoft Office, Google Suite, and tour management systems.

High attention to detail, especially with travel documents and bookings.

Familiarity with the travel industry and B2B tour operations is a plus.

Professional and confident in dealing with clients, vendors, and team members.

Good problem-solving skills to handle operational challenges smoothly.

Able to manage sensitive information with confidentiality and care.

Fresh graduates with an open mindset towards growth and development are encouraged to apply. Career progression will begin at the junior level, with opportunities for further advancement based on individual performance, competencies, and development.

Benefits Of Joining Us:

• Annual Company trip (For Confirmed Employees)
• Group PA insurance (For Confirmed Employees)
• Yearly Bonus depending on Company performance and reflect to Individual performance
• Twice performance appraisal review annually to identify room for improvement process
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (For Confirmed Employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from Company
• Exclusive employee HR software applications (leaves, claims, payslips etc)
• Atleast once a year Team Building arrangements
• Monthly / Weekly Company sports & recreations for everyone

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Tour Operations Executive?
• How much notice are you required to give your current employer?
• Which of the following languages are you fluent in?

Golden Destinations (GD) is the core brand of ICE Holidays Sdn. Bhd., a leading B2B Travel Wholesaler in Malaysia. Our unique business model offers ready-made travel packages with advertising and promotional support, enabling even smaller agents to confidently compete in the market. With the strength of our well-established GD brand, partners gain customer trust and product credibility. We create marketable travel packages based on current trends and demands, made accessible via our dynamic B2B booking engine. Supported by over 400 active partners and expanding across ASEAN, ICE Holidays is continuously innovating and poised to become a leading travel wholesaler in Asia.

Golden Destinations (GD) is the core brand of ICE Holidays Sdn. Bhd., a leading B2B Travel Wholesaler in Malaysia. Our unique business model offers ready-made travel packages with advertising and promotional support, enabling even smaller agents to confidently compete in the market. With the strength of our well-established GD brand, partners gain customer trust and product credibility. We create marketable travel packages based on current trends and demands, made accessible via our dynamic B2B booking engine. Supported by over 400 active partners and expanding across ASEAN, ICE Holidays is continuously innovating and poised to become a leading travel wholesaler in Asia.