B2B Travel Operations Specialist

ICE Holidays Sdn Bhd

Kuala Lumpur

On-site

MYR 33,000 - 45,000

Full time

9 days ago

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Benefits offered by this job

Annual trip

Group PA insurance

Yearly bonus

Team building

Medical coverage

Travel discounts

Company uniform

Training programs

Job summary

Golden Destinations by ICE HOLIDAYS Sdn Bhd in Malaysia is seeking an Operations Executive to oversee end-to-end tour operations for our B2B partners. This on-site role focuses on coordinating bookings, itineraries, and quality service delivery.

The ideal candidate has a Diploma or Bachelor’s degree in Tourism, Hospitality, or Business, with 2+ years in tour operations. Proficiency in English and Malay is essential; Mandarin is a plus.

Qualifications

Diploma or Bachelor's degree in Tourism, Hospitality, Business, or a related field (or equivalent work experience).
At least 2 years of experience in tour operations or travel coordination, preferably in a B2B setting.

Responsibilities

Deal with overseas DMCs, accommodations, or cruise line principals.
Assist in cruise line bookings using booking engines.
Assist in all aspects of tour operations: itineraries, costings, air tickets, ground arrangements.
Assist in flight bookings via GDS systems (Travelport, Sabre, Amadeus).
Maintain records of business transactions; file documents properly.
Record orders for all related tour services; support sales and departures.

Skills

English fluency

Malay fluency

Mandarin advantage

Microsoft Office

Google Suite

Education

Diploma or Bachelor’s in Tourism/Hospitality/Business

Tools

Tour management systems

Job description

The ideal candidate has a Diploma or Bachelor’s degree in Tourism, Hospitality, or Business, with 2+ years in tour operations. Proficiency in English and Malay is essential; Mandarin is a plus.

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