Operations Excellence & ISO Compliance Specialist

GAMBIT GROUP SDN. BHD.; Petaling Jaya; On-site; MYR 42,000 - 66,000; Full time

Job summary

GamBit Group is seeking an Operations Executive (Administration & Office Support) to strengthen operational excellence through SOPs, ISO certification readiness, and digitalisation. This role will work with cross-functional teams to standardize processes and ensure scalable growth across branches.

The position emphasizes documentation, audits, vendor coordination, and project tracking, with opportunities to drive efficiency from setup to ongoing compliance and continuous improvement.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, or related field.
• 1–2 years’ experience in administration, operations, or trust/ financial services.
• Experience with ISO 9001 and/or ISO 27001 is an advantage.
• Excellent documentation, communication, and problem-solving abilities.
• Ability to work independently and drive initiatives across teams.
• Proficient in English, Bahasa Malaysia (BM) and Mandarin is a strong advantage.

Responsibilities

• Support the Operations Manager in developing, implementing, and maintaining Standard Operating Procedures (SOPs) across all departments.
• Assist in the end-to-end ISO 9001 & ISO 27001 certification process, including documentation, gap analysis, implementation, and audits.
• Coordinate with external consultants, auditors, and certification bodies to ensure successful certification and ongoing compliance.
• Act as the main point of contact for auditors, including audit preparation, documentation submission, and issue resolution.
• Manage certification timelines, deliverables, and compliance requirements.
• Drive and coordinate digitalisation initiatives across the organization, including systems, workflows, and process improvements.
• Work with internal stakeholders and external vendors to implement digital tools or platforms that improve operational efficiency.
• Monitor progress of digitalisation projects and ensure alignment with business objectives.
• Coordinate cross-functional operations between departments to ensure alignment and execution.
• Track progress of operational, compliance, and digitalisation initiatives, ensuring timely completion.
• Plan and execute new office/branch setup, including vendor coordination, infrastructure, documentation, and operational readiness.
• Standardize processes across new and existing branches to ensure consistency and scalability.
• Conduct internal audits and ensure corrective and preventive actions are implemented.
• Identify operational gaps, risks, and inefficiencies, and drive continuous improvement initiatives.
• Prepare reports and updates for management on operations, compliance status, and project progress.
• Handle and oversee all other matters pertaining to day-to-day operations.
• Undertake any other duties as assigned by Management.

Skills

Documentation

Communication

Problem solving

Independent work

Education

Diploma or Bachelor’s degree in Business Administration

Job description

GamBit Group is seeking an Operations Executive (Administration & Office Support) to strengthen operational excellence through SOPs, ISO certification readiness, and digitalisation. This role will work with cross-functional teams to standardize processes and ensure scalable growth across branches.

The position emphasizes documentation, audits, vendor coordination, and project tracking, with opportunities to drive efficiency from setup to ongoing compliance and continuous improvement.