Operations Coordinator (Open to Fresh Graduates!)

Ultima Markets; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Ultima Markets, a secure CFD trading gateway, is seeking a proactive Sales Support professional in Kuala Lumpur. You will assist the sales team on trading and account matters, support client onboarding, and help maintain accurate client databases.

The role involves cross-department coordination with Marketing and Backend Operations, and offers flexible shift coverage. The ideal candidate holds a bachelor’s degree in Finance, Business, Economics, or related field, with strong English and Chinese

Qualifications

• Bachelor’s degree in Finance, Business, Economics, or related field.
• Excellent verbal and written communication in English and Chinese.
• Familiarity with forex systems or fintech is a plus.

Responsibilities

• Assist in responding to sales inquiries on trading and account matters; escalate to Backend Operations when needed.
• Maintain and update the client database with accurate data entry.

Skills

Bilingual English/Chinese

Excel & PowerPoint

Time management

Education

Bachelor’s degree in Finance, Business, Economics or related

Tools

Microsoft Office

Job description

Ultima Markets is a secure and regulated CFD trading gateway, offering access to 1,000+ instruments, including Forex, Commodities, Indices, and Stocks, to clients in over 170 countries. Founded in 2016, we are the Official Regional Partner of FC Internazionale Milano and the first CFD broker to support the UN Global Compact. We operate globally through entities regulated by the FCA, FSCA, and FSC, and in 2025 were honoured with 50+ global awards, including Best CFD Broker Global 2025.

To learn more about our company, please visit our website: https://www.ultimamarkets.com.

Job Description:

• Assist in responding to sales team inquiries on trading and account matters, including client account setup, system access, rebate claims, and commission clarifications; escape inquiries to the Backend Operations Team for further investigation when needed.
• Assist in maintaining and updating the client database, ensuring timely and accurate data entry.

2. Knowledge Management & Process Improvement

• Assist in maintaining and updating sales SOPs, toolkits, and client onboarding documents to reflect the latest processes and standards.
• Assist in preparing performance reports related to sales support operations for management review, when necessary.
• Research and suggest ideas to improve team efficiency, when required.

3. Cross-Department Coordination

• Coordinate with the Marketing team to support campaigns and promotions, ensuring consistent execution and accurate client communication.
• Assist other teams by relaying system/account-related requests to the Backend Operations Team for timely resolution.

Job Requirements:

• Bachelor’s degree in Finance, Business, Economics, or a related field; prior experience or internship in the finance or fintech industry is a plus.
• Excellent verbal and written communication skills in both Chinese and English, with the ability to convey information clearly in a fast-paced, cross-border environment.
• Basic understanding of forex systems and products is highly desirable.
• Familiarity with tools such as Microsoft Office (e.g. Excel, PowerPoint)
• Strong willingness to learn, with good coordination, time management, and problem-solving skills.
• High attention to detail, accuracy, and accountability when handling client or transactional data.
• Willingness to work on flexible shifts, including afternoon shifts (up to 10PM, GMT+8), midnight shifts (up to 12AM, GMT+8), and weekend shifts as required.