Client Support Executive -Forex Fintech, Fresh are welcome

Ultima Markets Ltd.; Kampung Malaysia Tambahan; Hybride; MYR 39 000 - 67 000; Plein temps

Avantages offerts par ce poste

Work from home

Flexible shifts

Résumé du poste

Ultima Markets is seeking a client support specialist to handle IB client inquiries across live chat, email, social media, and phone. The role covers onboarding, deposits, withdrawals, and resolving trading platform issues, with an emphasis on timely resolutions and clear documentation.

The ideal candidate is a fresh graduate or experienced in trading platforms, with excellent written and verbal communication, the ability to multitask, and a readiness to work shifts including morning onsite and

Qualifications

• Fresh graduates welcome.
• Knowledge of Forex trading concepts.
• Excellent communication skills (written and verbal).
• Proficiency with customer support software and CRMs.
• Ability to multitask and meet deadlines.

Responsabilités

• Act as primary contact for IB clients through live chat, email, social media and phone.
• Assist with onboarding, deposits, withdrawals, and platform-related issues.
• Maintain and update handbooks and training docs for sales clients.

Connaissances

Communication

Multitasking

Problem-solving

Time management

Customer service

Outils

CRM software

Trading platforms

Live chat tools

Description du poste

Ultima Markets is a secure and regulated CFD trading gateway, offering access to 1,000+ instruments, including Forex, Commodities, Indices, and Stocks, to clients in over 170 countries. Founded in 2016, we are the Official Regional Partner of FC Internazionale Milano and the first CFD broker to support the UN Global Compact. We operate globally through entities regulated by the FCA, FSCA, and FSC, and in 2025 were honoured with 50+ global awards, including Best CFD Broker Global 2025.

To learn more about our company, please visit our website: https://www.ultimamarkets.com.

Responsibilities

1. Client Support & Relationship Managament

• Act as the primary point of contact for IB clients through live chat, email, social media, and phone.
• Handle a broad range of client inquiries, including account opening, IB account setup, deposits, withdrawals, and technical issues related to trading platforms and applications.
• Investigate client feedback, provide timely resolutions, and elevate complex cases when necessary.
• Maintain and update handbooks and training documentation for sales clients (e.g. Onboarding guides, video tutorials, FAQ documents) to reflect current operations and policy changes.

3. Ad Hoc Administrative & Operational Support

• Support cross-departmental requests and projects, as assigned (e.g., assist with generating CRM reports when needed)

Requirements

• Prior customer support experience, especially in Trading Platform working experience.
• Fresh graduates are welcome to apply.
• Knowledge of Forex trading concepts and platforms.
• Excellent communication skills, both written and verbal.
• Ability to multitask, solve problems, and meet deadlines.
• Proficiency in customer support software, CRMs, and trading platforms.
• Applicant MUST able to work shift duty, Morning shift need to be work in Office, for others shift, start from 1PM to 10PM, and 3PM to 12AM, Work from Home base.