Operations Assistant, Customs Brokerage (PEN) – 1 Year Contract

DSV Air & Sea (Freight) Sdn. Bhd.; George Town; On-site; MYR 38,000 - 56,000; Full time

Job summary

DSV Air & Sea (Freight) Sdn. Bhd. in Penang seeks an Operations Assistant (Customs Brokerage) for a one-year contract to manage import/export documentation, duty/tax calculations, and regulatory reporting. The role supports clients and coordinates with customs authorities to ensure compliant shipments.

The incumbent will classify goods, prepare regulatory reports, and maintain transaction records while liaising with brokers and auditors as needed.

Qualifications

• Minimum SPM or equivalent.
• Familiarity with Malaysian Customs procedures is an advantage.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Fluent in English and Bahasa Malaysia is preferred.

Responsibilities

• Prepare import/export documentation (customs invoices, origin certificates, control documents).
• Classify goods using HS tariff coding and calculate duties/taxes.
• Submit clearance documents for customs examination/endorsement.
• Process payments of duties/taxes on shipments and maintain records.
• Assist in duty drawback, tariff concessions, and refund processes.
• Advise clients on import/export regulations and procedures.

Skills

Strong numerical ability

Attention to detail

Data management

Interpersonal skills

Communication skills

Independent working

Education

SPM or equivalent

Tools

Microsoft Office

Excel

Outlook

Job description

Operations Assistant, Customs Brokerage (PEN) – 1 Year Contract

The Operations Assistant (Customs Brokerage) is responsible for preparing customs documentation and ensuring shipments comply with all applicable laws and regulations to facilitate the import and export of goods.

The role includes determining and tracking duties and taxes payable, processing payments on behalf of clients, and representing clients in dealings with customs authorities. The incumbent will also support tariff classification, duty refunds, and maintenance of import/export transaction records for submission to the Royal Malaysian Customs Department.

Daily responsibilities include submitting clearance forms for approval (examination and endorsement), handling customs stock movement, and preparing monthly and yearly regulatory reports.

Key Responsibilities

Prepare and compile import/export documentation (e.g. customs invoices, certificates of origin, cargo control documents)

Classify goods according to the Harmonized System (HS) tariff coding

Calculate applicable duties, taxes, and related charges for shipments

Quote duty and tax rates based on customs tariffs and excise regulations

Process or arrange payment of duties and taxes on shipments

Submit clearance documents for customs examination and endorsement

Assist in duty drawback applications, tariff concessions, and refund processes

Advise clients on import/export regulations, restrictions, quotas, insurance requirements, and customs procedures

Maintain relationships with customs brokers and stakeholders across ports to facilitate cargo clearance

Prepare and submit monthly and yearly customs reports, including warehouse license renewal and bank guarantee documentation

Coordinate with external auditors for annual customs compliance audits and reporting

Maintain accurate records of all import/export transactions

Requirements

Education & Experience

Minimum SPM or equivalent

OR at least 5 years of experience in logistics, preferably in customs brokerage

Familiarity with Malaysian Customs procedures is an advantage

Proficient in Microsoft Office (Word, Excel, Outlook)

Core Skills

Strong numerical ability (tax, duties, currency conversion, weight/volume calculations)

Ability to work in a fast-paced and deadline-driven environment

High attention to detail and accuracy

Strong computer literacy, including reporting and data management

Service-oriented mindset with willingness to support stakeholders

Soft Skills

Strong interpersonal and communication skills

Able to work independently with minimal supervision

Fluent in English and Bahasa Malaysia (spoken and written)

Analytical thinking with ability to solve complex operational issues

Ability to prioritize and multitask effectively