Operations and Administration Manager

IMPACT BUSINESS SOLUTIONS SDN. BHD.

Petaling Jaya

On-site

MYR 78,000 - 112,000

Full time

10 days ago

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Benefits offered by this job

Medical

Miscellaneous allowance

EPF/SOCSO/EIS

Training & Career Advancement

Staff

Job summary

Impact Business Solutions Sdn. Bhd. is seeking an Administration Manager to lead procurement, operations, and administrative functions.

The role demands strong leadership, strategic thinking and collaboration across departments to ensure supply chain continuity, cost efficiency and regulatory compliance. You will oversee procurement, inventory, logistics, facilities, IT and compliance programs, while driving continuous improvement and digitalisation across the organisation.

Qualifications

Degree or diploma in a related field.
Minimum 5 years in operations, procurement, logistics or administration, with supervisory experience.
Strong understanding of procurement, inventory, logistics and regulatory compliance.

Responsibilities

Lead and oversee procurement activities including sourcing, POs/DOs, and supplier registration.
Develop procurement processes to ensure cost efficiency and proper documentation.
Oversee inventory and warehouse operations with accurate stock control and records.
Coordinate logistics, shipments, customs clearance and delivery updates to sales and customers.
Manage administrative operations including facilities, IT, assets and travel arrangements.
Oversee licenses, permits and certifications with authorities; ensure compliance.
Support tender coordination and related documentation.
Ensure timely preparation and submission of required documents.
Develop and implement SOPs and governance for efficiency and compliance.
Drive process transformation and digitalisation to improve cross-functional collaboration.
Provide leadership and coordination across departments to meet business objectives.

Skills

Leadership

People management

Cross-functional collaboration

Communication

Time management

Problem solving

Education

Diploma or Bachelor's degree in Business Administration / Operations Management / Supply Chain Management

Tools

ERP systems

Procurement software

Job description

Responsibilities

Lead and oversee procurement activities, including product sourcing, purchase orders (POs), delivery orders (DOs), sourcing plans, vendor/principal registration and compliance documentation;
Develop and implement procurement processes to ensure cost efficiency, supply continuity, proper documentation and effective conversion of purchase requests into procurement activities;
Oversee inventory and warehouse operations to ensure accurate stock control, availability and proper inventory records;
Oversee logistics operations, including shipment coordination and tracking, customs clearance, permit applications, and the timely receipt and delivery of goods. Ensure the sales team and customers are kept updated on order and delivery status;
Lead administrative operations, including office facilities, office supplies, IT and fixed assets, business travel arrangements, and environmental, health and safety (EHS) compliance；
Oversee the application, renewal and maintenance of licenses, permits and certifications with relevant government authorities and local councils；
Support the coordination and compilation of project tenders and related commercial and administrative documentation;
Ensure all required documents are accurately prepared and submitted to the relevant departments within the stipulated timelines;
Develop, review and implement Standard Operating Procedures (SOPs), internal policies and controls to strengthen governance, consistency, compliance and operational efficiency;
Lead business process transformation and continuous improvement initiatives by identifying process gaps, redesigning workflows, and driving digitalisation and automation to improve efficiency and cross-functional collaboration;
Provide leadership and operational guidance to relevant teams, ensuring effective coordination across departments and alignment of operational activities with business requirements and organisational objectives.

Requirements

Diploma or Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
Minimum 5 years of relevant experience in operations, procurement, purchasing, logistics and/or administration, preferably with supervisory or management experience.
Strong understanding of procurement processes, vendor management, inventory control, logistics and regulatory compliance requirements.
Proven leadership and people management skills, including the ability to lead, delegate and develop team members effectively.
Proven ability to manage cross-functional activities and collaborate effectively with internal and external stakeholders.
Excellent communication, organisational, problem-solving and time management skills.
Proficient in Microsoft Office and ERP, procurement or inventory management systems.
Proactive and solutions-oriented mindset with strong attention to detail and process improvement capabilities.
Willing to travel to other cities when required.

Impact Business Solutions Sdn. Bhd. (IBS) is an established company and primary provider of leading communications and Information Technology (IT) solutions to enterprises and businesses worldwide. IBS provides the finest of Performance, Efficiency & Simplicity with Award-Winning Solutions to Government and Businesses around the region. Our products and services range from Enterprise Storage Strategy and Management Services, Data Center Virtualization and Consolidation Strategy, WAN Optimization Assessment and Design, Data and Telecommunications, Network Infrastructure and Various Project Management.