Operations Admin & Quality Assurance Manager

Private Advertiser; Sabah; On-site; MYR 90,000 - 140,000; Full time

Job summary

Private Advertiser in Malaysia seeks an experienced Operations Admin & Quality Assurance Manager to lead the Operations Admin & Quality Assurance department, providing strategic leadership across admin support and QA functions. The successful candidate will strengthen administrative effectiveness, operational standards and QA monitoring across Sabah plantation sites.

This role requires driving continuous improvement, coordinating with multiple locations, and ensuring compliance with policies and

Qualifications

• Bachelor's degree in business, plantation management or related field.
• Minimum 10 years of relevant experience in plantation administration or QA.
• Experience leading teams across multiple locations.
• Strong leadership, communication and problem-solving skills.

Responsibilities

• Lead administrative support across multiple locations.
• Develop standardised administrative policies, procedures and systems.
• Oversee estate administration, workforce records, documentation, reporting and administrative support.
• Monitor team performance, manpower requirements and service delivery.
• Ensure compliance with company policies, statutory requirements and established procedures.
• Collaborate with operational and corporate functions to support plantation operations.
• Provide management reports, recommendations and initiatives for continuous improvement.
• Lead and oversee the Quality Assessment function in field quality assessments.
• Review findings, identify gaps and drive corrective actions.

Skills

Leadership

Analytical skills

Communication skills

Problem solving

Education

Bachelor's degree in Business Administration, Plantation Management, Management, Human Resource Management, or a related discipline

Job description

Operations Admin & Quality Assurance Manager

A well-established organisation in the plantation and agribusiness sector is seeking an experienced professional to lead the Operations Admin & Quality Assurance department, providing strategic leadership across operational administrative support and quality assurance functions.

The successful candidate will be responsible for strengthening administrative effectiveness, operational standards, quality monitoring, and continuous improvement across multiple operational locations.

Key Responsibilities

Administrative Support

Lead and oversee plantation administration functions supporting multiple operational locations.

Develop and implement standardised administrative policies, procedures and systems.

Oversee estate administration, workforce records, documentation, reporting and administrative support.

Monitor team performance, manpower requirements and service delivery.

Ensure compliance with company policies, statutory requirements and established procedures.

Collaborate with relevant operational and corporate functions to ensure effective support to plantation operations.

Provide management reports, recommendations and initiatives for continuous improvement.

Quality Assurance

Lead and oversee the Quality Assessment function in conducting field quality assessments.

Ensure consistent assessment standards, procedures and reporting practices.

Oversee assessments covering key plantation activities including planting, upkeep, harvesting and field maintenance.

Review assessment findings, identify operational gaps and follow up on corrective actions.

Monitor team competency, performance and reporting accuracy.

Work closely with plantation operations to improve work quality, productivity and operational standards.

Leadership & Governance

Provide strategic leadership, coaching and direction to the respective teams.

Establish KPIs, monitor performance and develop team capabilities.

Ensure effective governance, compliance, documentation and risk management.

Prepare periodic reports and provide recommendations to Senior Management.

Drive continuous improvement initiatives across the functions.

Undertake other duties as assigned by Management

Key Requirements

Bachelor's Degree in Business Administration, Plantation Management, Management, Human Resource Management, or a related discipline.

Minimum 10 years of relevant working experience, preferably in plantation administration, estate operations support, or quality assessment.

Proven experience in managing teams and supporting operations across multiple locations.

Strong understanding of plantation administration, estate field quality assessment and operational standards.

Strong leadership, analytical, communication, and problem-solving skills.

Mature, independent and capable of engaging effectively with stakeholders at various levels.

Willingness to travel between operational locations when required.

Open to Malaysian citizens only