Operation Support (D'Laksa Aeon East Coast Mall)

SEN KEE FOOD TRADING SDN. BHD.; Pahang; On-site; MYR 30,000 - 36,000; Full time

Benefits offered by this job

OT pay

Incentives for KPI

Birthday gift

Staff meals

Uniform provided

EPF & SOCSO & EIS

Training provided

Increment & promotion

Job summary

SEN KEE FOOD TRADING SDN. BHD. is seeking a dynamic F&B operations professional to drive daily outlet activities and guest service in Malaysia. You will lead teams, ensure SOP-compliant food prep, and partner with management to deliver quality experiences.

The role involves travelling between outlets, supervising staff performance, and supporting management with KPI-driven goals. Based in KL with incentives and opportunities for growth.

Qualifications

• Diploma in any field and/or 1 year of related experience.
• Strong background in F&B operations.
• Team leadership and customer-service focus.
• Professional demeanor with staff and customers.
• Good verbal and written English, Malay, and Mandarin.

Responsibilities

• Ensure day-to-day operations and food preparation follow SOPs.
• Provide high-quality service to customers.
• Keep kitchen and dining area clean, safe and comfortable.
• Collaborate with management and AEON management.
• Monitor staff productivity and performance.
• Handle customer complaints and feedback to ensure satisfaction.
• Travel outlet to outlet according to schedule; cover local and outstation outlets.
• Attend ad-hoc tasks as assigned.

Skills

Leadership

Team player

Good attitude

Bilingual English/Malay/Mandarin

Strong communication

Customer service

Education

Diploma

Job description

A fast‑paced role packed with action, learning opportunities, outlet visits and a super supportive team — the perfect place to grow!

If you love challenges, leadership and the F&B environment… this job is MADE for you!

• To ensure day to day operations and food preparation are carried smoothly in according to company SOP.
• Responsible in providing a good quality services to the customers.
• Ensure kitchen and sitting area is conducive, safe and comfortable.
• Collaborate with the management and AEON management.
• Keeps work area clean and organize.
• Manage and monitor staff productivity and performance.
• Performs other job-related duties as assigned.
• Make sure sales & stock analysis is tally every day.
• Ensure all raw materials in good quality upon serving to customer.
• Recording and updating halal matters (pest control & audit).
• Assist food safety audit and halal department.
• Attend to customer complaint and feedback to ensure customer satisfaction.
• Work according to shift.
• Must always travel outlet to outlet based on schedule.
• Cover local & outstation outlet.
• Will based in KL outlet.
• T'ravel to outstation as arranged by immediate superior or the Management
• Any ad-hoc tasks required by immediate superior or the Management.

Requirement

• Possess at least a Diploma in any field and or at least 1 years of working experience in the related field is required for this position
• Strong background in F&B line
• A team player with leadership skills, independent and pleasant personality.
• Maturity to deal with all staff and customers in professional way
• Good attitude with detail-oriented and serious person
• Good command of verbal and written English, Bahasa Malaysia and Mandarin
• Possess own transport for work
• Able to work in long hours & travel within states
• Able to get incentive if achieve good performance

WHAT WE OFFER

• Salary up to RM3,000++ with OT/allowances
• Incentive every 4 months if KPI is achieved
• Birthday gift
• Staff meal
• 2 sets of uniform
• EPF & SOCSO & EIS
• Overtime pay
• Training provided
• Increment & promotion

If you are passionate, energetic & want to grow in F&B industry — THIS IS THE SIGN!

Operated by Asam Laksa enthusiast, we deliver our heart and passion in each of every serving to perform on the stage of satisfaction. Hereafter, we steadily revise our dense ingredients for an incredible Asam Laksa experience. A part from that, we are often particularly consistent with our serving portion. We welcome anyone and everyone with open hand to immerse into the phenomenal real of D'laksa.

Operated by Asam Laksa enthusiast, we deliver our heart and passion in each of every serving to perform on the stage of satisfaction. Hereafter, we steadily revise our dense ingredients for an incredible Asam Laksa experience. A part from that, we are often particularly consistent with our serving portion. We welcome anyone and everyone with open hand to immerse into the phenomenal real of D'laksa.