Operation Supervisor

VSC SERVICE CENTER SDN. BHD.; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

VSC Service Center Sdn. Bhd. in Kuala Lumpur seeks an experienced Operations Manager to oversee daily operations, ensure SOP compliance, and drive service quality. You will coordinate cross‑functional teams, manage staff assignments, and optimize processes for efficiency.

Responsibilities include data collection and analysis, KPI monitoring, and regular reporting to management. You will lead training, support cost control, and handle incidents to maintain business continuity.

Responsibilities

• Coordinate and manage the department’s daily operations to ensure smooth execution of all processes.
• Monitor and optimize operational processes to improve work efficiency and service quality.
• Ensure business operations comply with company policies, procedures, and Standard Operating Procedures (SOPs).
• Manage and guide subordinates in work allocation and task execution.
• Conduct team training, performance evaluations, and regular staff assessments.
• Facilitate cross-departmental communication and collaboration to improve overall execution and efficiency.
• Collect, organize, and analyze operational data.
• Prepare regular operational reports to provide management with relevant information and support for decision-making.
• Monitor key performance indicators (KPIs) and drive the implementation of improvement initiatives.
• Identify operational issues and risks and propose appropriate improvement solutions.
• Drive process optimization and standardization to improve overall operational efficiency.
• Handle operational incidents and unexpected issues to ensure business continuity.
• Ensure the proper allocation and utilization of operational resources.
• Assist in controlling operational costs and improving resource utilization.
• Ensure appropriate allocation of materials, equipment, and manpower.
• Perform other duties and responsibilities as assigned by the management.
• Support the company in achieving business objectives and completing special projects as required.

Job description

一、日常运营管理

负责部门日常运营工作的统筹与管理，确保各项流程顺畅执行。
Responsible for coordinating and managing the department’s daily operations to ensure smooth execution of all processes.

监督并优化运营流程，提高工作效率与服务质量。
Monitor and optimize operational processes to improve work efficiency and service quality.

确保业务运作符合公司制度及标准操作流程（SOP）。
Ensure business operations comply with company policies, procedures, and Standard Operating Procedures (SOPs).

二、团队管理与协调

管理与指导下属员工的工作分配与执行情况。
Manage and guide subordinates in work allocation and task execution.

负责团队培训、绩效评估及日常考核。
Conduct team training, performance evaluations, and regular staff assessments.

促进跨部门沟通与协作，提升整体执行力。
Facilitate cross-departmental communication and collaboration to improve overall execution and efficiency.

三、数据分析与汇报

负责运营数据的收集、整理与分析。
Collect, organize, and analyze operational data.

定期输出运营报告，为管理层提供决策支持。
Prepare regular operational reports to provide management with relevant information and support for decision-making.

监控关键绩效指标（KPI），并推动改善措施落实。
Monitor key performance indicators (KPIs) and drive the implementation of improvement initiatives.

四、流程优化与问题解决

识别运营中的问题与风险，并提出改进方案。
Identify operational issues and risks and propose appropriate improvement solutions.

推动流程优化与标准化建设，提高整体运营效率。
Drive process optimization and standardization to improve overall operational efficiency.

处理突发事件，确保业务正常运行。
Handle operational incidents and unexpected issues to ensure business continuity.

五、资源与成本控制

负责运营资源的合理分配与使用。
Ensure the proper allocation and utilization of operational resources.

协助控制运营成本，提高资源利用率。
Assist in controlling operational costs and improving resource utilization.

确保物料、设备及人力配置合理。
Ensure appropriate allocation of materials, equipment, and manpower.

执行上级安排的其他相关工作。
Perform other duties and responsibilities as assigned by the management.

协助公司完成阶段性目标与专项项目。
Support the company in achieving business objectives and completing special projects as required.