Operation & Marketing Area Manager

Pulai Springs Resort; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking an active, organized Area Operations & Marketing Manager to oversee daily operations and local marketing for 6-7 martial arts gyms across the region. You will ensure clean facilities, strong staff performance, and high customer satisfaction while driving growth.

In this role you will bridge the management team and gym locations, managing budgets, maintenance, and open-house events, with a relentless follow-through and eager learning attitude.

Qualifications

• The "Follow-Up" DNA: you are highly organized and follow tasks through to completion.
• Great Learning Attitude: you learn quickly and adapt to feedback.

Responsibilities

• Oversee daily gym operations and maintenance across all venues.
• Coordinate instructors and sales staff to ensure smooth service.
• Plan local marketing and monitor gym profitability and budgets.

Skills

Attention to detail

Leadership

Operations mgmt

Marketing basics

Communication

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for an active, organized, and hands‑on Area Operations & Marketing Manager to manage the daily operations, staff, and local marketing for our 6-7 martial arts gyms.

In this role, you will be the main link between our management team and our gym locations. You will make sure our gyms are clean, our staff are performing well, our customers are happy and our businesses are growing.

Two things are most important to us for this role:

A relentless attitude toward follow-through: You do not consider a task \"done\" just because you sent an email or assigned it to someone. You only consider it done when it is completely finished, checked, and working perfectly.

A strong desire to learn: You do not need to know everything about martial arts, but you must have a great attitude toward learning our business systems quickly.

If you have experience running 1-2 busy outlets (like a coffee shop, retail store, or fitness center) and you are ready to grow your career into managing a larger cluster of locations, this job is for you. We will train you on our systems; you just need to bring the drive.

Responsibilities:

1. Gym Operations & Maintenance

• Keep High Standards: Make sure all 6-7 gyms are clean, safe, and welcoming for our members every day.
• Fix Problems Quickly: Manage relationships with building management. Quickly arrange repairs when needed (like fixing air conditioners or light bulbs) and schedule regular maintenance.
• Stock & Inventory: Check and restock front-desk items like drinks, gym gear, and merchandise. Make sure we never run out of stock.
• Weekly Checks: Visit the gyms weekly to make sure they are following our standard rules and safety guidelines.

2. Team & Staff Management

• Manage Instructors: Help coordinate schedules and daily work for our coaches and instructors.
• Support the Sales Team: Work closely with our central sales team to make sure new customer inquiries are followed up on at the gym level.

3. Gym Budgeting & Local Marketing

• Manage Gym Costs: Watch the expenses and sales (P&L) of each gym to make sure they are making a profit.
• Local Marketing: Run simple, local marketing activities to get new members (such as working with local schools, businesses, or hosting open-house events).
• Keep Members Happy: Monitor why members leave and create fun community events to keep them training with us.

Requirements & Qualifications

The \"Follow-Up\" DNA: You are highly organized. You live by checklists and never let a task drop or get forgotten.

Great Learning Attitude: You are eager to learn new skills, ask questions, and adapt quickly to feedback.

Experience:

2-3 years of experience managing 1-2 busy retail outlets, coffee shops, restaurants, or fitness centers. You have already mastered running one or two locations successfully and are ready to be trained to manage a larger cluster of 6-7 gyms.

Own Transport: You must have a valid driver's license and your own car/motorcycle to travel between our different gym locations easily.

Good Communication: Friendly and clear communication skills to lead our team of instructors and sales staff.

Interest in Fitness: An interest in fitness or combat sports is a big plus, but not required.

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