Operation Manager

Kampung Gym Sdn. Bhd.; Johor Bahru; On-site; MYR 89,000 - 167,000; Full time

Benefits offered by this job

Health insurance

Opportunities for promotion

Job summary

Kampung Gym Sdn. Bhd. is seeking an experienced Operations Manager to own and optimize the day-to-day running of all gym outlets.

You will lead three core pillars—Customer Support, Facilities & Equipment Maintenance, and Cleaning—across branches from the Head Office, ensuring brand standards and 100% uptime. You will implement strict hygiene SOPs, oversee 24/7 incident responses, manage rosters and KPI tracking, and drive safety compliance while supporting the growth of a fast-expanding gym

Qualifications

• Minimum 3–5 years of operational management experience in gyms, hospitality, retail, or facilities.
• Proven track record leading operational teams (CS, technicians, cleaners).
• Strong problem solving, conflict resolution and crisis-management skills.
• Basic computer skills including Google Sheets and Google Drive; good email communication.
• Own transport and valid driving license for audits.
• Fluent in English and Bahasa Malaysia (Mandarin is a plus).
• Medical coverage and career progression in a fast-growing gym chain.

Responsibilities

• Oversee daily operations for current and future Kampung Gym branches from the Head Office; conduct daily site audits to ensure facilities are well-maintained and compliant with brand standards.
• Oversee 24/7 maintenance, emergency response, CCTV monitoring, and vendor management to ensure seamless operations across all branches.
• Lead the Customer Service team handling member inquiries, door access support, membership requests (freezes, cancellations), and high-priority escalations.
• Supervise on-site and mobile cleaning staff; establish cleaning SOPs, conduct hygiene audits, and manage supplies and consumables inventory.
• Prepare shift rosters, schedule branch patrols, monitor KPIs, and ensure optimal headcount coverage for Cleaning and Maintenance teams.
• Ensure all branches comply with health, cleanliness, and safety standards.
• Act as 24-hour backup and escalation point for after-hours incidents to maintain continuity.

Skills

Operational management

Team leadership

Crisis management

Problem solving

Communication

On-call readiness

English & BM fluency

Tools

Google Sheets

Google Drive

Job description

Kampung Gym is seeking a high-caliberOperations Managerbased out of ourAustin Head Officeto take full operational ownership of all our gym outlets. You will directly manage and lead three key operational pillars across all branches:Customer Support (CS),Facilities & Equipment Maintenance, and theCleaning Team.

As the ultimate operational lead, you will enforce high hygiene standards, ensure 100% equipment uptime, maintain smooth customer support, and serve as the final backup anchor for our 24/7 network.

Key Responsibilities

• Multi-Branch Operations Management: Oversee daily operations for all current and future Kampung Gym branches from the Austin Head Office. Conduct daily physical site audits across each branch to ensure facilities are well-maintained, fully operational, and adhering to brand standards.
• Facilities & Maintenance Operations: Oversee the 24/7 Maintenance & Emergency Response Technician/CS support. Ensure routine machinery repairs, plumbing/electrical fixes, CCTV monitoring, and vendor management are handled seamlessly.
• Customer Service Leadership: Manage the CS team handling member inquiries, door access support, membership requests (freezes, cancellations), and resolve high-priority customer escalations.
• Cleaning & Hygiene Management: Supervise on-site and mobile cleaning staff across all branches. Establish strict cleaning SOPs, conduct regular hygiene audits (restrooms, workout areas, equipment sanitization), and manage cleaning supplies/consumables inventory.
• Team & Rostering Management: Prepare shift rosters, schedule branch patrol routes, monitor staff KPIs, and ensure optimal headcount coverage for Cleaning and Maintenance teams.
• Safety & Compliance: Ensure all branches comply with health, cleanliness, and safety standards.
• 24-Hour Backup & Incident Support: Act as the ultimate escalation point and emergency backup. If the front-line Customer Support or Night Duty team fails to respond to after-hours emergency calls (door access failures, security alarms, or facility emergencies), step in immediately to resolve the incident and maintain 24/7 operational continuity.

Requirements

• Minimum 3–5 years of operational management experience in Gyms, Hospitality, Retail, Facility Management, or Property Management.
• Proven track record in managing operational teams (Customer Service, Technicians, and Housekeeping/Cleaners).
• Strong problem solving skill, conflict resolution, and emergency crisis-management skills.
• Basic computer skill eg Google Sheets, Google Drive knowledge, good with email communication
• Must possess own transport and valid driving license for regular branch audits.
• Fluent in English and Bahasa Malaysia (Mandarin is an added advantage).
• Medical Coverage & Career Progression in a fast-growing gym chain.

Job Type: Full-time

• Health insurance
• Opportunities for promotion

Application Question(s):

• This role requires being on-call for urgent after-hours or night-time emergencies (e.g., security alerts, water leaks, major equipment failures). Are you willing and available to be on standby during non-operational hours?
• Are you comfortable managing high-level operations while also being willing to step in to help your team with customer service, maintenance, or physical tasks on the gym floor when needed?
• Please describe a recent minor repair or maintenance task you completed (such as mounting an item to a wall, fixing a desk, etc.) and what tools you used.
• When is your earliest start date? What is your expected monthly salary?

Location: