Operation Manager (Property & Facility Management)
FJ Property Management (M) Sdn Bhd
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Job summary
FJ Property Management (M) Sdn Bhd is seeking an Operations Manager to lead Building/Property Managers across multiple properties in Malaysia. You will oversee all property and facility management operations, ensuring high service standards and regulatory compliance.
The role requires a Diploma or Bachelor's in related fields and at least 5 years in property/facility management, with supervisory experience. Strong leadership and budgeting skills are essential for success in this position.
Qualifications
- Diploma or Bachelor's Degree in Property Management, Facilities Management, Business Administration, Operations Management, Engineering or a related field
- Minimum 5 years of relevant experience in property/facility management, preferably with 2–3 years in a supervisory/managerial role
- Strong knowledge of Malaysian property and facility management practices
- Good understanding of Strata Management Act 2013 (Act 757) and related regulations/by-laws
- Strong leadership, communication, negotiation and problem-solving skills
Responsibilities
- Lead, supervise and support Building/Property Managers across multiple managed properties
- Oversee overall Property & Facility Management operations to ensure efficient and consistent service delivery
- Conduct regular site inspections and audits to monitor operational standards, maintenance and service quality
- Oversee building maintenance, M&E, security, cleaning, landscaping, pest control, waste management and other facility services
- Monitor preventive and corrective maintenance and ensure timely resolution of operational and technical issues
- Manage contractors, suppliers and service providers, including contract, performance and SLA monitoring
- Monitor site budgets, operational expenses, cost control, service charge/sinking fund billing and collection performance
- Manage escalated matters involving JMBs, MCs, residents, clients, contractors and other stakeholders
- Ensure compliance with the Strata Management Act 2013 (Act 757), relevant regulations, safety requirements and applicable laws
- Monitor site manpower, staff performance, productivity and training requirements
Skills
Education
Job description
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Lead, supervise and support Building/Property Managers across multiple managed properties, overseeing overall Property & Facility Management operations to ensure efficient and consistent service delivery.
Key responsibilities
Lead, supervise and support Building/Property Managers across multiple managed properties
Oversee overall Property & Facility Management operations to ensure efficient and consistent service delivery
Conduct regular site inspections and audits to monitor operational standards, maintenance and service quality
Oversee building maintenance, M&E, security, cleaning, landscaping, pest control, waste management and other facility services
Monitor preventive and corrective maintenance and ensure timely resolution of operational and technical issues
Manage contractors, suppliers and service providers, including contract, performance and SLA monitoring
Monitor site budgets, operational expenses, cost control, service charge/sinking fund billing and collection performance
Manage escalated matters involving JMBs, MCs, residents, clients, contractors and other stakeholders
Ensure compliance with the Strata Management Act 2013 (Act 757), relevant regulations, safety requirements and applicable laws
Monitor site manpower, staff performance, productivity and training requirements
About you
Diploma or Bachelor's Degree in Property Management, Facilities Management, Business Administration, Operations Management, Engineering or a related field
Minimum 5 years of relevant experience in property management, facility management, building management or a similar industry, preferably with 2-3 years in a supervisory/managerial role
Strong knowledge of Malaysian property and facility management practices
Good working knowledge of the Strata Management Act 2013 (Act 757) and relevant regulations/by-laws
Good understanding of building operations, M&E systems, maintenance, contractors and facilities services
Experience in managing JMBs, MCs, clients, residents and other stakeholders
Strong financial, budgeting and cost-control skills
Strong leadership, communication, negotiation and problem-solving skills
Able to manage multiple properties and priorities independently
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