OPERATION MANAGER, KPJ PAHANG

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

KPJ Healthcare Berhad is Malaysia's leading private healthcare provider with a long history dating back to 1981. The Operations Manager role supports the General Manager, ensures smooth hospital services, and drives improvements in efficiency and patient care.

You will oversee administrative tasks and contribute to budgeting, reporting, and policy development. KPJ emphasizes innovation, technology adoption, and quality standards such as ISO 9001:2008 and MSQH accreditation, aiming for continuous

Responsibilities

• 1. To assist the General Manager on related matters concerning the Consultants and relief of duty of General Manager in his/her absence
• 2. To ensure smooth running of related services operation and provide feedback for improvement, efficiency and effectiveness to upgrade its services
• 3. To report directly to General Manager of Hospital on all matters pertaining to hospital operations either by written or verbal reports when requested
• 4. To assist General Manager in carrying out general administrative matter
• 5. To develop and formulate policies and procedures of the standard of hospital to ensure excellence of delivery of services
• 6. To prepare proper working paper and feasibility study is done to assess the need of the hospital equipment and new / future investment or extension program for the growth of the hospital
• 7. To assist the Human Resource services and in ensuring enough manpower to man the services especially those directly involved with customers
• 8. To actively involved in marketing and public relations plan of the hospital to ensure continuous marketing and promotion is done for new and existing services
• 9. To carry out and monitor analyses and report key aspects of financial performance
• 10. To assist the General Manager of the hospital in the preparation of yearly budget and prepare hospital management report for Management Committee Meeting
• 11. To liaise with vendors on the requirements of repairs maintenance and purchase of equipment and monitor out sourced vendor on the productivity and results of respective departments
• 12. To coordinate for any ad-hoc repairing service of hospital equipment whenever it is necessary
• 13. To assist M&E on the specification, invitation or quotation and submit recommendation to the management, with regards to the purchasing of new equipment, upgrading of the M&E installation and for in-house renovation works
• 14. To assist General Manager in identifying the training needs of staff and relate it to Human Resource and Training department for staff satisfaction and development
• 15. Ensure all policies and procedures of ISO 9001:2008 and MSQH Hospital Accreditation Standard are adhered to and records maintained, if and when these programs are implemented
• 16. Conformance to ISO 9001:2008 and MSQH Hospital Accreditation Standard and Requirements
• 17. Prompt and effective action in taking correction and corrective measures in ISO 9001:2008 and MSQH Hospital Accreditation non-conformance report (NCR) and or opportunity for improvement (OFI)
• 18. Achievement of satisfactory performance on the external and internal audits
• 19. Ensure compliance to Patient Safety Goals as safety improvement measures which have been adopted by Hospital

Job description

1. To assist the General Manager on related matters concerning the Consultants and relief of duty of General Manager in his/her absence;

2. To ensure smooth running of related services operation and provide feedback for improvement, efficiency and effectiveness to upgrade its services;

3. To report directly to General Manager of Hospital on all matters pertaining to hospital operations either by written or verbal reports when requested.

4. To assist General Manager in carrying out general administrative matter.

5. To develop and formulate policies and procedures of the standard of hospital to ensure excellence of delivery of services.

6. To prepare proper working paper and feasibility study is done to assess the need of the hospital equipment and new / future investment or extension program for the growth of the hospital.

7. To assist the Human Resource services and in ensuring enough manpower to man the services especially those directly involved with customers.

8. To actively involved in marketing and public relations plan of the hospital to ensure continuous marketing and promotion is done for new and existing services.

9. To carry out and monitor analyses and report key aspects of financial performance.

10. To assist the General Manager of the hospital in the preparation of yearly budget and prepare hospital management report for Management Committee Meeting.

11. To liaise with vendors on the requirements of repairs maintenance and purchase of equipment and monitor out sourced vendor on the productivity and results of respective departments.

12. To coordinate for any ad-hoc repairing service of hospital equipment whenever it is necessary.

13. To assist M&E on the specification, invitation or quotation and submit recommendation to the management, with regards to the purchasing of new equipment, upgrading of the M&E installation and for in-house renovation works.

14. To assist General Manager in identifying the training needs of staff and relate it to Human Resource and Training department for staff satisfaction and development.

15. Ensure all policies and procedures of ISO 9001:2008 and MSQH Hospital Accreditation Standard are adhered to and records maintained, if and when these programs are implemented.

16. Conformance to ISO 9001:2008 and MSQH Hospital Accreditation Standard and Requirements.

17. Prompt and effective action in taking correction and corrective measures in ISO 9001:2008 and MSQH Hospital Accreditation non-conformance report (NCR) and or opportunity for improvement (OFI).

18. Achievement of satisfactory performance on the external and internal audits.

19. Ensure compliance to Patient Safety Goals as safety improvement measures which have been adopted by Hospital

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionality, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

What can I earn as an Operations Manager