Operation Manager

Pentas Flora Management Services Sdn Bhd; West Coast Division; On-site; MYR 180,000 - 240,000; Full time

Job summary

PENTAS FLORA is seeking an Operations Manager in Sabah, Malaysia to oversee daily operations across branches, driving efficiency and regulatory compliance. You will lead a diverse team, optimize resources, and implement policies to meet KPIs and strategic objectives.

The role requires a minimum of 5 years in operations/supply chain and willingness to travel extensively, with a focus on scheduled waste management and environmental stewardship.

Qualifications

• Bachelor's degree in a related field.
• 5+ years of operations and supply chain management experience in manufacturing/oil & gas/plantation or related industries.
• Strong analytical skills to evaluate operational data and performance metrics.
• Excellent interpersonal, negotiation, leadership, and decision-making capabilities.
• Willingness to travel extensively on a regular basis.

Responsibilities

• Oversee operations including Branch Admin Executives, Operations Executives, Storekeepers, and Drivers.
• Promote collaboration and accountability to achieve KPIs set by Heads of Departments.
• Support and implement corporate strategies for the scheduled waste business.
• Lead and guide the operations team with training, coaching, and motivation.
• Develop and implement policies and procedures for efficiency and effectiveness.
• Monitor and control budgets and costs, focusing on vehicle maintenance and expenses to improve profitability.
• Maximize vehicle utilization through scheduling, routing, and proactive maintenance.
• Ensure efficient billing and invoicing processes and improve accuracy and customer satisfaction.
• Maintain effective communication with Management, Business Development, HQ Logistics, and other teams.
• Collect and analyze data and metrics to assess outcomes and team performance across branches.
• Ensure compliance with DOE regulations and other applicable legal requirements.
• Manage HR objectives through training, scheduling, coaching, and performance evaluations.

Skills

Analytical skills

Interpersonal skills

Leadership

Decision-making

Willingness to travel

Education

Bachelor's degree in Business/Marketing/Engineering or related field

Job description

The Operations Manager is responsible for overseeing and managing daily operations to ensure efficiency, compliance, and alignment with business objectives. This role involves managing teams, including Branch Admin Executives, Operations Executives, Storekeepers, and Drivers, while fostering collaboration and accountability to achieve key performance indicators. The role also focuses on optimizing resources, implementing effective policies and procedures, and maintaining strong communication across departments. By ensuring adherence to legal and environmental standards, the Operations Manager contributes to operational excellence and the achievement of the company's short- and long-term goals.

JOB DESCRIPTION

Oversee operations, including Branch Admin Executives, Operations Executives, Storekeepers, and Drivers. Promote collaboration and accountability to achieve KPIs set by the Heads of Departments (HODs) and foster a positive work environment that supports team growth.

Support and implement corporate strategies for the scheduled waste business, ensuring alignment with the company's short- and long-term objectives.

Lead and guide the operations team to maintain high performance by providing training, coaching, and motivation.

Develop and implement policies and procedures to ensure operational efficiency and effectiveness.

Monitor and control operational budgets and costs, with a focus on vehicle maintenance and operational expenses to improve profitability.

Develop and implement strategies to maximize vehicle utilization, including scheduling, routing, and proactive maintenance to minimize downtime.

Ensure efficient billing and invoicing processes by monitoring performance and streamlining procedures to improve accuracy and customer satisfaction.

Maintain effective communication and collaboration with Management, Business Development, HQ Logistics, and other relevant teams to support operational objectives.

Collect and analyze data and operational metrics to assess operational outcomes and team performance across all branches.

Ensure all operations comply with Department of Environment (DOE) regulations and other applicable legal requirements.

Manage HR-related objectives through training, scheduling, coaching, and performance evaluations. Clearly communicate job expectations and ensure compliance with company policies.

JOB REQUIREMENTS

A minimum of a Bachelor's Degree in Business, Marketing, Engineering, or a related field.

Minimum 5 years of relevant experience in operations and supply chain management, with exposure to the manufacturing, oil and gas, plantation, or related industries.

Strong analytical skills with the ability to evaluate operational data and performance metrics effectively.

Excellent interpersonal and negotiation skills, with strong organizational, leadership, and decision-making capabilities.

Willingness to travel extensively on a regular basis to support operational requirements.

PENTAS FLORA is a leading scheduled waste management company committed to sustainable resource recovery. We specialise in transforming hazardous waste streams into valuable resources, producing high-quality re-refined base oil, fuel oil, and a range of other reusable materials. Dedicated to environmental stewardship, we leverage innovation and cutting-edge technology to minimise environmental impact and maximise resource value. Our 'cradle to cradle' philosophy underpins our commitment to responsible waste management practices, driving a cleaner, greener future. Partner with us to contribute to a more sustainable world.