OPERATION MANAGER

Absolution System Integration Sdn. Bhd.; Seberang Perai; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking an Operations Manager to oversee daily operations and drive efficiency across departments. You will plan, monitor, and optimize activities, develop SOPs, and coach department heads to achieve productivity goals.

The role requires leadership in budgeting, project coordination, and continuous improvement to meet customer requirements and quality standards.

Responsibilities

• Oversee and manage the company's daily operations.
• Plan, organize, and monitor operational activities to ensure efficiency and productivity.
• Develop, implement, and improve Standard Operating Procedures (SOPs).
• Lead, supervise, and mentor department heads and operational staff.
• Coordinate and monitor project progress, ensuring timely completion within budget.
• Work closely with Engineering, Production, Procurement, Warehouse, Sales, and Administration to ensure smooth operations.
• Monitor manpower planning, resource allocation, and workforce productivity.
• Establish and track departmental KPIs and operational performance.
• Analyze operational data and prepare management reports.
• Identify process inefficiencies and implement continuous improvement initiatives.
• Manage operational budgets and control costs to improve profitability.
• Oversee procurement, inventory, and resource utilization.
• Ensure compliance with company policies, quality standards, and safety regulations.
• Resolve operational issues and implement corrective and preventive actions.
• Manage customer complaints related to operations and ensure timely resolution.
• Conduct performance evaluations, coaching, and staff development.
• Support recruitment, succession planning, and talent development for operational teams.
• Collaborate with management to develop and execute business strategies.
• Assess operational risks and implement mitigation plans.
• Lead operational meetings and communicate business objectives to relevant departments.
• Ensure projects and operational deliverables meet customer requirements and quality expectations.
• Monitor supplier and subcontractor performance.
• Drive productivity, cost reduction, and operational excellence initiatives.
• Prepare monthly operational reports, KPI dashboards, and business performance updates for management.
• Perform any other duties assigned by the Managing Director or Directors.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Oversee and manage the company's daily operations.
• Plan, organize, and monitor operational activities to ensure efficiency and productivity.
• Develop, implement, and improve Standard Operating Procedures (SOPs).
• Lead, supervise, and mentor department heads and operational staff.
• Coordinate and monitor project progress, ensuring timely completion within budget.
• Work closely with Engineering, Production, Procurement, Warehouse, Sales, and Administration to ensure smooth operations.
• Monitor manpower planning, resource allocation, and workforce productivity.
• Establish and track departmental KPIs and operational performance.
• Analyze operational data and prepare management reports.
• Identify process inefficiencies and implement continuous improvement initiatives.
• Manage operational budgets and control costs to improve profitability.
• Oversee procurement, inventory, and resource utilization.
• Ensure compliance with company policies, quality standards, and safety regulations.
• Resolve operational issues and implement corrective and preventive actions.
• Manage customer complaints related to operations and ensure timely resolution.
• Conduct performance evaluations, coaching, and staff development.
• Support recruitment, succession planning, and talent development for operational teams.
• Collaborate with management to develop and execute business strategies.
• Assess operational risks and implement mitigation plans.
• Lead operational meetings and communicate business objectives to relevant departments.
• Ensure projects and operational deliverables meet customer requirements and quality expectations.
• Monitor supplier and subcontractor performance.
• Drive productivity, cost reduction, and operational excellence initiatives.
• Prepare monthly operational reports, KPI dashboards, and business performance updates for management.
• Perform any other duties assigned by the Managing Director or Directors.