GENERAL MANAGER, OPERATIONS

Jobstreet Malaysia; Puchong; On-site; MYR 240,000 - 420,000; Full time

Job summary

Jora Malaysia is seeking an experienced Operations Leader to manage the day-to-day operations of the factory and production facilities in Malaysia. You will develop production strategies, plan manpower, coordinate with planning and supply chain, and drive cost efficiencies while ensuring quality and on-time delivery.

The role requires 15–20 years of leadership experience and a Bachelor's degree. Fluency in English is required; Mandarin is a strong asset.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Management, Engineering, Finance, or related discipline.
• 15–20 years of relevant operating and leadership experience.
• Experience in budgeting, financial management, and process improvement.
• Experience dealing with customers, suppliers, contractors, and senior stakeholders.
• Proficient in Microsoft Office and ERP systems.
• Fluency in English; Mandarin is a strong asset for specific interactions.
• Strong leadership, planning, organizational and people-management skills.
• Excellent problem-solving, decision-making ability, communication and negotiation skills.
• Ability to manage multiple priorities and work under pressure.
• Analytical and reporting capabilities, with high integrity and accountability.

Responsibilities

• Manage and oversee all day-to-day business operations.
• Lead and manage the overall day-to-day operations of the factory and production facilities.
• Develop and implement production strategies, operational plans, and performance targets aligned with company objectives.
• Ensure production output meets planned volume, quality, cost, and delivery requirements.
• Ensure efficient utilization of raw materials, machinery, utilities, manpower, and other resources.
• Provide leadership, direction, and coaching to production, engineering, maintenance, quality, warehouse, and factory support teams.
• Plan manpower requirements and ensure adequate staffing for production needs.
• Review production capacity, manpower, equipment availability, materials, and production schedules.
• Work closely with planning and supply chain teams to ensure timely availability of materials and resources.
• Balance production priorities while minimizing overtime, downtime, inventory, and manufacturing costs.
• Control manufacturing costs, labor costs, energy consumption, material losses, overtime, maintenance expenses, and other costs.
• Analyze production costs and identify opportunities for cost reduction.
• Evaluate capital investment proposals for machinery, automation, technology, and factory improvements.
• Ensure all products consistently meet company specifications, customer requirements, and quality standards.
• Work closely with the Quality team to reduce defects, customer complaints, rework, and rejection rates.
• Review maintenance performance, spare-parts requirements, and maintenance costs.
• Support automation, process engineering, machinery upgrades, and technology improvements.
• Minimize material shortages, excess inventory, obsolete stock, and production delays.
• Ensure proper control of raw materials, work-in-progress, finished goods, and production consumables.
• Improve material flow and warehouse-to-production processes.
• Support inventory accuracy and effective stock control.
• Ensure critical production equipment has appropriate contingency and backup plans.
• Oversee inventory management and stock-control activities.
• Ensure accurate inventory records and appropriate stock levels.
• Minimize stock losses, damage, wastage, and obsolete inventory.
• Oversee transportation, delivery, and logistics activities.
• Ensure timely delivery of products, materials, and services.
• Liaise with Human Resource Department to monitor overall operational performance and take corrective action where required.
• Work closely with the Managing Director/CEO to develop and execute business strategies.
• Convert corporate objectives into annual and long-term operational plans.
• Identify new business opportunities, operational improvements, and potential growth areas.
• Evaluate market conditions, operational capabilities, and business risks.
• Recommend strategic actions to improve competitiveness and profitability.
• Ensure continuity of operations and effective contingency planning.
• Identify opportunities to improve productivity, profitability, and service quality.
• Lead business expansion, and operational improvement initiatives.
• Prepare and manage the annual operations budget.
• Liaise with Finance Department to monitor revenue, operating expenditure, gross margins, profitability, cash-flow requirements, and operating costs.
• Ensure operations remain within approved budgets.
• Liaise with Finance Department to review monthly management accounts, operational financial reports, and implement corrective measures.
• Ensure effective utilization of company assets and resources.
• Provide leadership, direction, motivate, and support to all operational teams.
• Build a strong culture of accountability, teamwork, discipline, and continuous improvement.
• Review existing processes and identify operational weaknesses.
• Liaise with Human Resource Department to develop, implement, maintain SOPs, work instructions, policies and process controls.
• Liaise with IT Department to introduce suitable technology, automation, and digital systems to improve productivity.
• Liaise with Human Resource Department to ensure effective communication and interdepartmental coordination.
• Ensure purchases comply with approved budgets and company procedures.
• Evaluate and approve suppliers and contractors where authorized.
• Develop long-term relationships with strategic suppliers.
• Identify opportunities for procurement savings and improved supplier performance.
• Ensure products and services meet established quality standards and customer requirements.
• Coordinate with Admin Department to ensure operations comply with laws, regulations, licenses, and permits.
• Coordinate with authorities, auditors, consultants, and external stakeholders when necessary.
• Monitor customer satisfaction, complaints, feedback, and service performance.
• Handle significant customer complaints or escalations when required.
• Maintain relationships with key customers and business partners.
• Ensure customer commitments are realistic and achievable.
• Work with Sales/BD teams to achieve company targets.
• Review sales forecasts and operational capacity.
• Ensure operations can support customer and sales commitments.
• Participate in negotiations with major customers when required.
• Identify opportunities for new products, services, markets, or revenue streams.
• Perform any other duties or ad-hoc tasks as required.

Skills

Leadership

Planning

Organizational skills

People management

Problem solving

Communication

Negotiation

Time management

Analytical skills

Stakeholder management

Education

Bachelor's degree in Business Administration or related

Tools

Microsoft Office (Excel, PowerPoint, Word)

ERP systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage and oversee all day-to-day business operations.

Lead and manage the overall day-to-day operations of the factory and production facilities.

Develop and implement production strategies, operational plans, and performance targets aligned with company objectives.

Ensure production output meets planned volume, quality, cost, and delivery requirements.

Ensure efficient utilization of raw materials, machinery, utilities, manpower, and other resources.

Provide leadership, direction, and coaching to production, engineering, maintenance, quality, warehouse, and factory support teams.

Plan manpower requirements and ensure adequate staffing for production needs.

Review production capacity, manpower, equipment availability, materials, and production schedules.

Work closely with planning and supply chain teams to ensure timely availability of materials and resources.

Balance production priorities while minimizing overtime, downtime, inventory, and manufacturing costs.

Control manufacturing costs, labor costs, energy consumption, material losses, overtime, maintenance expenses, and other operational costs.

Analyze production costs and identify opportunities for cost reduction.

Evaluate capital investment proposals for machinery, automation, technology, and factory improvements.

Ensure all products consistently meet company specifications, customer requirements, and applicable quality standards.

Work closely with the Quality team to reduce defects, customer complaints, rework, and rejection rates.

Review maintenance performance, spare-parts requirements, and maintenance costs.

Support automation, process engineering, machinery upgrades, and technology improvements.

Minimize material shortages, excess inventory, obsolete stock, and production delays.

Ensure proper control of raw materials, work-in-progress, finished goods, and production consumables.

Improve material flow and warehouse-to-production processes.

Support inventory accuracy and effective stock control.

Ensure critical production equipment has appropriate contingency and backup plans.

Oversee inventory management and stock-control activities.

Ensure accurate inventory records and appropriate stock levels.

Minimize stock losses, damage, wastage, and obsolete inventory.

Oversee transportation, delivery, and logistics activities.

Ensure timely delivery of products, materials, and services.

Liaise with Human Resource Department to monitor overall operational performance and take corrective action where required.

Work closely with the Managing Director/CEO to develop and execute business strategies.

Convert corporate objectives into annual and long-term operational plans.

Identify new business opportunities, operational improvements, and potential growth areas.

Evaluate market conditions, operational capabilities, and business risks.

Recommend strategic actions to improve competitiveness and profitability.

Ensure continuity of operations and effective contingency planning.

Identify opportunities to improve productivity, profitability, and service quality.

Lead business expansion, and operational improvement initiatives.

Prepare and manage the annual operations budget.

Liaise with Finance Department to monitor revenue, operating expenditure, gross margins, profitability, cash-flow requirements, and operating costs.

Ensure operations remain within approved budgets.

Liaise with Finance Department to review monthly management accounts, operational financial reports, and implement corrective measures.

Ensure effective utilization of company assets and resources.

Provide leadership, direction, motivate, and support to all operational teams.

Build a strong culture of accountability, teamwork, discipline, and continuous improvement.

Review existing processes and identify operational weaknesses.

Liaise with Human Resource Department to develop, implement, maintain SOPs work instructions, policies and operational process controls.

Liaise with IT Department to introduce suitable technology, automation, and digital systems to improve productivity where appropriate.

Liaise with Human Resource Department to ensure effective communication, coordination between departments, and resolve interdepartmental conflicts.

Liaise with Human Resource Department to ensure departments have appropriate SOPs, processes, and controls where required.

Ensure purchases comply with approved budgets and company procedures.

Evaluate and approve suppliers and contractors where authorized.

Develop effective long-term relationships with strategic suppliers.

Identify opportunities for procurement savings and improved supplier performance.

Ensure products and services meet established quality standards and customer requirements.

Liaise with Admin Department to ensure all operations comply with applicable laws, regulations, licenses, and permits

Coordinate with relevant authorities, auditors, consultants, external stakeholders, and professional advisers where necessary.

Monitor customer satisfaction, complaints, feedback, and service performance.

Personally handle significant customer complaints or operational escalations when required.

Maintain strong relationships with key customers and business partners.

Ensure customer commitments are realistic and operationally achievable.

Ensure products/services meet company and customer requirements.

Coordinate with relevant authorities, auditors, consultants, and professional advisers where necessary.

Work closely with Sales/Business Development teams to achieve company targets.

Review sales forecasts and operational capacity.

Ensure operations can support customer and sales commitments.

Participate in negotiations with major customers where required.

Identify opportunities for new products, services, markets, or revenue streams.

Perform any other duties or support ad-hoc task when required.

REQUIREMENTS

• Must possess at least a Bachelor's Degree in Business Administration, Operations Management, Management, Engineering, Finance, or a related discipline.
• Minimum 15 – 20 years of relevant working experience of progressive operational, leadership experience with significant experience in operations.
• Experience in budgeting, financial management, and process improvement.
• Experience dealing with customers, suppliers, contractors, and senior stakeholders.
• Proficient in Microsoft Office (Excel, PowerPoint, and Word) and relevant ERP/business-management systems.
• Professional fluency in English (written and spoken) is required. Proficiency in Mandarin is a strong asset for specific sector interactions.
• Strong leadership, planning, organizational skills, and people-management skills.
• Excellent problem-solving, decision-making ability, communication and negotiation skills.
• Ability to manage multiple priorities and work under pressure.
• Strong analytical and reporting capabilities.
• Strong conflict-resolution and stakeholder-management skills.
• High level of integrity, professionalism, and accountability.