Head of Gym Operations & Growth

Kampung Gym Sdn. Bhd.; Johor Bahru; On-site; MYR 120,000 - 210,000; Full time

Benefits offered by this job

Free parking

Health insurance

Opportunities for promotion

Job summary

Kampung Gym Sdn. Bhd. in Johor Bahru is seeking a hands-on General Manager to oversee daily operations across all branches, ensuring departments (Marketing, PT, HR, Operations, Cleaning) function cohesively and KPIs are met.

You will lead teams, drive performance, organize events, manage budgets, report to the Director, and uphold high standards of service, safety, and member satisfaction. English and Bahasa Malaysia fluency is required; Mandarin is a plus.

Qualifications

• 5+ years of proven experience in team leadership and operational management.
• Experience in Marketing, brand promotion, event planning, or membership sales is a strong advantage.
• Fluent in English and Bahasa Malaysia; Mandarin is an added advantage.
• Willing to work 9:00am–6:00pm, 5 days a week and weekends for events.

Responsibilities

• Oversee all branch operations across all departments.
• Manage operations of the club, supervise staff, meet financial targets, oversee member services and facilities.
• Organize and manage events, including anniversary events, social gatherings, and corporate functions.
• Develop and implement policies to improve efficiency and service quality.
• Develop pricing strategies and retention initiatives to increase membership and profitability.
• Liaise with business partners to develop revenue channels and stay updated on industry developments.
• Manage the club's budget to meet financial performance, including revenue generation and expense control.
• Ensure facilities are well-maintained, safe, and meet member expectations.
• Collaborate with Finance, Marketing and HR to provide leadership and strategic solutions.
• Prepare monthly reports from each department, including sales and staffing issues.
• Report directly to the Director with performance insights and improvement plans.
• Handle scheduling, leave approvals, minor HR matters, and incident resolution.
• Ensure the gym maintains high standards of cleanliness, customer service, and safety.

Skills

Leadership

Operational management

Marketing

Brand promotion

Event planning

Membership sales

Excel

People management

Communication

Job description

Kampung Gym Sdn. Bhd. in Johor Bahru is seeking a hands-on General Manager to oversee daily operations across all branches, ensuring departments (Marketing, PT, HR, Operations, Cleaning) function cohesively and KPIs are met.

You will lead teams, drive performance, organize events, manage budgets, report to the Director, and uphold high standards of service, safety, and member satisfaction. English and Bahasa Malaysia fluency is required; Mandarin is a plus.