Operation Manager

Ukay Banquet Sdn Bhd; Ampang Jaya; On-site; MYR 89,000 - 134,000; Full time

Job summary

Ukay Banquet Sdn Bhd seeks a dynamic Sales Strategy & Business Development lead to oversee revenue generation across all event venues in Malaysia. You will craft sales strategies, supervise the team, and identify new corporate partnerships to expand the customer base.

In addition, you will manage day-to-day event venue operations, coordinate with cross-functional teams, and ensure service standards and KPI targets are met. Flexibility for evenings and weekends is required.

Qualifications

• Minimum 5 years of relevant experience in operations management, sales management, hospitality, event venues, or a similar industry.
• Strong sales, negotiation, communication, and interpersonal skills.
• Good leadership and event coordination skills.
• Able to manage customers and staff independently.
• Target-oriented and able to work under pressure.
• Willing to work evenings, weekends, public holidays, and extended hours according to event schedules.
• Must be proficient in Chinese and English to communicate effectively with management, business partners, contractors, and internal teams.

Responsibilities

• Oversee and monitor overall sales performance across all event venues.
• Develop sales strategies, business plans, and action plans to achieve company revenue targets.
• Set sales objectives, monitor KPIs, analyse sales performance, and implement corrective actions where necessary.
• Lead, guide, and motivate the sales team to improve productivity and achieve sales targets.
• Identify new business opportunities, develop corporate partnerships, and expand the customer base.
• Prepare regular sales reports, forecasts, and performance updates for management.
• Oversee daily operations of all event halls and venues, ensuring smooth and efficient operations.
• Coordinate with sales, event planning, banquet, kitchen, service, and other operational teams to ensure successful event execution.
• Establish and monitor operational procedures, service standards, and performance KPIs.
• Resolve operational issues and customer complaints promptly and professionally.
• Monitor operational costs, manpower planning, resource allocation, and overall efficiency.
• Conduct regular site visits and operational reviews to ensure service quality and compliance with company standards.
• Oversee construction, renovation, upgrading, and maintenance projects for event venues and company premises.
• Coordinate with contractors, suppliers, consultants, and internal teams to ensure projects are completed on time and within budget.
• Monitor project progress, workmanship, costs, safety, and quality standards.
• Provide regular project updates to management and promptly address delays or issues.
• Ensure relevant approvals, documentation, and site requirements are properly managed.
• Coordinate and align sales and operations teams to achieve overall business objectives.
• Establish clear responsibilities, performance targets, and accountability across relevant teams.
• Analyse business performance and recommend improvements to increase revenue and operational efficiency.
• Report directly to senior management and carry out other duties as assigned.

Skills

Sales Strategy

Business Development

Operations Management

Leadership

Negotiation

Communication

Event Coordination

Customer Service

Team Motivation

Education

Diploma/Degree in Hospitality

Job description

1. Sales Strategy & Business Development

Oversee and monitor overall sales performance across all event venues.

Develop sales strategies, business plans, and action plans to achieve company revenue targets.

Set sales objectives, monitor KPIs, analyse sales performance, and implement corrective actions where necessary.

Lead, guide, and motivate the sales team to improve productivity and achieve sales targets.

Identify new business opportunities, develop corporate partnerships, and expand the customer base.

Prepare regular sales reports, forecasts, and performance updates for management.

2. Event Venue & Operations Management

Oversee the daily operations of all event halls and venues, ensuring smooth and efficient operations.

Coordinate with sales, event planning, banquet, kitchen, service, and other operational teams to ensure successful event execution.

Establish and monitor operational procedures, service standards, and performance KPIs.

Resolve operational issues and customer complaints promptly and professionally.

Monitor operational costs, manpower planning, resource allocation, and overall efficiency.

Conduct regular site visits and operational reviews to ensure service quality and compliance with company standards.

Oversee construction, renovation, upgrading, and maintenance projects for event venues and company premises.

Coordinate with contractors, suppliers, consultants, and internal teams to ensure projects are completed on time and within budget.

Monitor project progress, workmanship, costs, safety, and quality standards.

Provide regular project updates to management and promptly address delays or issues.

Ensure relevant approvals, documentation, and site requirements are properly managed.

Coordinate and align sales and operations teams to achieve overall business objectives.

Establish clear responsibilities, performance targets, and accountability across relevant teams.

Analyse business performance and recommend improvements to increase revenue and operational efficiency.

Report directly to senior management and carry out other duties as assigned.

Requirements

Diploma/Degree in Hospitality, Event Management, Business Management, or related field preferred.

Minimum 5 years of relevant working experience in operations management, sales management, hospitality, event venues, or a similar industry.

Strong sales, negotiation, communication, and interpersonal skills.

Good leadership and event coordination skills.

Able to manage customers and staff independently.

Target-oriented and able to work under pressure.

Willing to work evenings, weekends, public holidays, and extended hours according to event schedules.

Must be proficient in Chinese and English to communicate effectively with management, business partners, contractors, and internal teams.

Working Hour: 10.30am-2.30pm, 5.30pm-10.30pm