Operation Manager (F&B Industry)

HXC GRAND BALLROOM (PUDU) SDN BHD; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

HXC GRAND BALLROOM (PUDU) SDN BHD in Kuala Lumpur seeks an experienced Operation Manager to oversee restaurant and banquet operations, ensuring smooth workflow, exceptional service, and profitability. The role requires strong leadership and the ability to manage a Chinese-speaking team with excellence in customer service.

The ideal candidate will have at least 5 years in F&B management, experience with Chinese restaurants, and fluency in Chinese.

Qualifications

• Minimum 5 years of managerial experience in F&B (banquet/restaurant operations preferred).
• Experience in managing Chinese restaurants.
• Strong leadership, team management and problem-solving skills.
• Fluent in Chinese (speaking, reading, and writing).
• Excellent communication, negotiation and customer service orientation.
• Knowledge of F&B operations, cost control and compliance standards.
• Able to multitask, work under pressure in fast-paced settings.

Responsibilities

• Oversee daily operations of the restaurant and banquet divisions to ensure smooth workflow, operational efficiency, and excellent service standards.
• Implement and enforce Standard Operating Procedures (SOPs) to maintain service standards and food quality.
• Drive sales growth, control operational costs, and maximize profitability. Execute Promotional activities and monitor their effectiveness to ensure consistent brand standards across outlets.
• Lead, train, and motivate front-of-house and back-of-house teams to achieve operational targets and maintain team performance.
• Handle customer enquiries, recommend banquet packages, and drive banquet sales to achieve sales targets.
• Maintain high standards of food quality, hygiene, food safety, and customer service.
• Monitor inventory, control costs, and evaluate supplier performance to ensure efficient resource utilization.
• Build and maintain strong customer relationships and resolve customer complaints promptly and professionally.
• Conduct regular outlet audits covering operations, cleanliness, service standards, and food quality.
• Collaborate with chefs on menu planning, food costing, and quality control to ensure menu profitability and consistency.

Skills

Leadership

Team management

Problem-solving

Chinese language proficiency

Communication skills

Negotiation

Customer service orientation

Job description

Operation Manager (F&B Industry) | 餐饮业营运经理

Job Description | 职位描述

我们正在寻找一位经验丰富、以业绩为导向的营运经理，全面负责餐饮业务的管理与发展。此职位需要具备卓越的领导能力，能够有效管理日常营运、执行公司策略、确保客户满意度并推动业务增长。候选人必须精通中文（听、说、读、写），并能够有效领导不同背景的员工团队。

Key Responsibilities | 职责范围

Oversee daily operations of the restaurant and banquet divisions to ensure smooth workflow, operational efficiency, and excellent service standards.
全面监督餐厅及宴会部的日常营运，确保工作流程顺畅、营运效率及服务水平。

Implement and enforce Standard Operating Procedures (SOPs) to maintain service standards and food quality.
执行及监督标准作业流程（SOP），确保服务标准及食品品质。

Drive sales growth, control operational costs, and maximize profitability. Execute Promotional activities and monitor their effectiveness to ensure consistent brand standards across outlets.
推动营业额增长，控制营运成本，并提升整体盈利能力。落实各项促销活动并监督其成效，确保各门店的品牌标准一致。

Lead, train, and motivate front-of-house and back-of-house teams to achieve operational targets and maintain team performance.
领导、培训及激励前厅与后厨团队，达成营运目标并提升团队表现。

Handle customer enquiries, recommend banquet packages, and drive banquet sales to achieve sales targets.
处理客户咨询、推荐宴会配套并推动宴会销售，以达成销售目。

Maintain high standards of food quality, hygiene, food safety, and customer service.
维持食品品质、卫生、食品安全及客户服务的高标准。

Monitor inventory, control costs, and evaluate supplier performance to ensure efficient resource utilization.
监督库存管理、控制营运成本及评估供应商表现，确保资源得到有效运用。

Build and maintain strong customer relationships and resolve customer complaints promptly and professionally.
建立并维持良好的客户关系，及时且专业地处理客户投诉。

Conduct regular outlet audits covering operations, cleanliness, service standards, and food quality.
定期进行门店巡查，检查营运情况、环境卫生、服务标准及出品品质。

Collaborate with chefs on menu planning, food costing, and quality control to ensure menu profitability and consistency.
与厨师团队合作进行菜单规划、食品成本核算及品质管理，确保菜单盈利能力与出品一致性。

Requirements | 任职要求

Minimum 5 years of managerial experience in F&B (banquet/restaurant operations preferred).
至少5年餐饮管理经验（具宴会或餐厅营运经验者优先）。

Experience in managing Chinese restaurants.
具中餐厅管理经验者优先。

Strong leadership, team management, and problem-solving skills.
具备卓越的领导力、团队管理及解决问题的能力。

Fluent in Chinese (speaking, reading, and writing) to effectively communicate with Chinese-speaking clients.
必须精通中文，具备良好的听、说、读、写能力，以便与华语客户有效沟通。

Excellent communication, negotiation, and customer service orientation.
具备出色的沟通及谈判能力，并拥有良好的客户服务意识。

Knowledge of F&B operations, cost control, and compliance standards.
熟悉餐饮营运、成本控制及相关合规标准。

Able to multitask, work under pressure, and deliver results in fast-paced settings.
能够在快节奏及高压的工作环境中同时处理多项任务，并有效达成工作目标。