Operation Executive (Malls)

Private Advertiser; Johor Bahru; On-site; MYR 44,000 - 72,000; Full time

Job summary

Private Advertiser in Malaysia seeks an experienced operations lead to oversee mall facilities and outsourcing partners, ensuring services are delivered on time and to standard.

The role includes managing outsourced services such as housekeeping, waste management, carpark and security; daily monitoring of outsourced staff performance; ensuring tenant and customer service response times; coordinating move-in/out with the Fit-Out Department; and handling ad-hoc tasks to support management.

Responsibilities

• Manage outsourced services such as housekeeping, waste management, carpark and security.
• Daily monitoring of outsourced staff performance.
• Ensure tenants and customers receive timely service responses.
• Coordinate move-in/out processes with the Fit-Out Department.
• Handle ad-hoc tasks to support management.

Job description

To ensure that the operationsachieve optimum performance and efficiency through the appointed outsource vendors and in-house operations team.

Practicingalong-termassetmaintenanceplantoensure thatthebuilding iskeptinshapeasnew.

EnsuretheShopping Mallissecure, safeandwellmaintained.

Generalliaisoncontacts forthedailyoperationalShopping Mallmatters.

Managetheoutsourcedservicese.g.Housekeeping,WasteManagement,Carpark &Security.

Topreparereportwhichincludes updateonoperationalmatters.

To doanyAd-Hoc assignment from time totimeasandwhen requiredby theManagement andany relevant Ad-Hoc / Admin Task.

Ensurecompliancewiththerequirementsoflocalregulationsandallotherrelevantstatutory regulations and guidelines, as well as all relevant company group policies and procedures.

Controlandmonitorthe setupandmoveoutprocessatcommonareainordertomeetourstandard.

DailychecktheatmosphereandambienceintheShopping Malltomeetourstandard.

Handletheincident andcomplainconcerningthecommonarea and handletheinsuranceclaimand execute the reinstatement the damaged assets.

SupportandworkcloselywithFit-OutDepartmentconcerningmove-inandmove-out tenants.

Dailymonitortheoutsourcestaffperformance.

Ensure tenants/customer get relevant service related to operation in due time, example: by means of following up response time on tenants/customer enquiries.

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?