Assistant Manager - Soft Services (Cyberjaya / Kajang)

Randstad Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Randstad Malaysia is seeking an experienced operations manager to plan, coordinate, and supervise daily service schedules for a facilities management firm in Malaysia. You will address operational issues, serve as the main contact for stakeholders, lead and train staff, and ensure EHS compliance while optimizing budgets and resources.

The role requires strong English and Bahasa Malaysia communication, 5–7 years in service operations or related fields, and a Bachelor Degree.

Qualifications

• Diploma or Degree requirement in Business, Management, Engineering, Facilities Management, or related field.
• 5–7 years of relevant experience in service operations and team supervision.
• Knowledge of EHS protocols and site maintenance is preferred.
• Strong English and Bahasa Malaysia communication skills.
• Proficiency with Microsoft Office.

Responsibilities

• Plan, coordinate, and supervise daily service schedules to ensure efficient workflow, timely delivery, and proper record-keeping.
• Address and resolve operational issues promptly to maintain service continuity.
• Serve as the main point of contact for key stakeholders and conduct regular review meetings.
• Lead, train, and support operational staff including scheduling and coaching.
• Perform regular site inspections to verify work quality and enforce EHS protocols.
• Support operational budget planning and monitor site equipment and supplies.

Skills

Service operations

Team supervision

Account management

EHS protocols

Client handling

Microsoft Office

English & Bahasa Malaysia

Project management

Facilities management

Site operations

Education

Bachelor Degree

Job description

about the company

A reputable integrated facilities management firm specializing in professional cleaning, sanitization and pest control solutions.

about the job

• Plan, coordinate, and supervise daily service schedules to ensure efficient workflow, timely delivery, and proper record-keeping.
• Address and resolve operational issues promptly to maintain service continuity.
• Serve as the main point of contact for key stakeholders. Conduct regular review meetings, handle inquiries or feedback, and tailor solutions to meet client requirements.
• Lead, train, and support operational staff. Oversee team scheduling, performance appraisals, on-the-job coaching, and logistics such as transportation or accommodation arrangements where applicable.
• Perform regular site inspections to verify work quality and rectify any service gaps. Enforce Environmental, Health, and Safety (EHS) protocols to ensure a compliant and secure working environment.
• Support operational budget planning, track expenditure, and oversee site equipment, supplies, and materials to prevent shortages and optimize usage.

skills and experience required

• Diploma or Degree in Business, Management, Engineering, Facilities Management, or a related field.
• 5 to 7 years of relevant experience in service operations, team supervision, or account management—preferably within site, facility, or support service sectors.
• Practical understanding of standard workplace health and safety protocols (EHS).
• Familiarity with specialized site maintenance or exterior building upkeep is an advantage.
• Strong track record in supervising site staff, managing performance, conducting trainings, and handling team welfare.
• High proficiency in verbal and written English and Bahasa Malaysia.
• Strong working knowledge of Microsoft Office applications (Word, Excel, PowerPoint).
• Result-oriented, organized, and adaptable, with solid project management and client handling abilities in a fast-paced environment.

culture and benefits

Your future employer is financially robust and has experienced rapid growth in recent years. They foster a positive work environment, supported by a trusting and supportive management team. Employees are generously rewarded for strong performance, with a dedicated focus on personal growth and development.

experience

3 years

skills

Cleaning, Service Delivery, Soft Services Manager, Site Operations Manager, Facilities Service Manager, Facilities Management, Facility Manager

qualifications

no additional qualifications required

education

Bachelor Degree