Operation Executive

Regenova Group Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Regenova Group Sdn Bhd in Kuala Lumpur is seeking a Clinic Operations Manager to oversee day-to-day functions and ensure smooth service delivery. You will supervise Accounts Clerk and Administrative Staff, coordinate doctors' and staff schedules, monitor patient flow, and drive SOP improvements across the clinic.

Strong leadership, confidentiality, and collaboration with partners are essential to support the Executive Director and maintain high service standards.

Qualifications

• Supervise Accounts Clerk and Administrative Staff
• Report on daily operations, progress, and responsibilities
• Allocate tasks, monitor workflow, and ensure accuracy
• Train and coach staff in clinic procedures and administrative processes
• Coordinate with doctors, therapists, and service providers
• Develop and improve clinic SOPs and operational procedures

Responsibilities

• Supervise and manage the clinic's Accounts Clerk and Administrative Staff
• Ensure the Accounts Clerk and Administrative Staff report directly to you regarding daily operational matters, work progress, and assigned responsibilities
• Coordinate doctors', therapists', and clinic staff schedules
• Monitor patient flow, appointment arrangements, and service standards
• Develop, review, and improve clinic SOPs and operational procedures
• Coordinate with suppliers, laboratories, and service providers

Skills

Staff supervision

Operations management

Communication skills

Staff training

Job description

Your primary responsibility is to ensure the effective management and smooth daily operation of the medical clinic.

Key responsibilities

Supervise and manage the clinic's Accounts Clerk and Administrative Staff

Ensure the Accounts Clerk and Administrative Staff report directly to you regarding daily operational matters, work progress, and assigned responsibilities

Allocate tasks, monitor workflow, and ensure duties are completed accurately and efficiently

Conduct regular discussions with staff to improve performance and operational efficiency

Train, guide, and coach Administrative Staff in clinic procedures, communication, and administrative processes

Oversee daily clinic operations and ensure smooth workflow

Coordinate doctors', therapists', and clinic staff schedules

Monitor patient flow, appointment arrangements, and service standards

Develop, review, and improve clinic SOPs and operational procedures

Coordinate with suppliers, laboratories, and service providers

About you

Ability to guide and train Administrative Staff in communication with collaboration partners, corporate clients, laboratories, suppliers, and external parties

Ability to maintain good working relationships with existing and potential partners

Ability to assist in coordinating the Executive Director's appointments and business meetings

Ability to maintain confidentiality of Executive Director and Company-related information