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Qualitas Medical Group Sdn Bhd is seeking a flexible Clinical Operations support specialist to deliver comprehensive clinical and operational assistance across ACC, GP Clinic and Dental Clinic under a one-roof service model.
The role rotates across departments, supports doctors and clinical teams, prepares operating theatre equipment, monitors patient comfort, maintains infection control and contributes to daily clinic operations and events.
The position is responsible for providing comprehensive clinical and operational support across ACC, GP Clinic and Dental Clinic under a one-roof service model. The primary focus is on clinical duties, including patient care, clinical procedures, Operating Theatre preparation, emergency support, infection control and assisting doctors and clinical teams. The role requires flexibility to rotate across functions and provide manpower support based on operational needs, including patient flow, clinic operations, events, health programmes, marketing activities, special projects and other business requirements as assigned by Management.
Provide clinical support across ACC, GP Clinic and Dental Clinic.
Rotate between departments/clinics based on manpower and operational requirements.
Assist doctors, nurses and clinical teams with procedures and patient care.
Prepare Operating Theatre, instruments and equipment for procedures/surgery.
Provide preoperative and postoperative care, including monitoring vital signs and patient comfort.
Maintain infection control, sterilisation and clinical safety standards.
Assist during emergency situations when required.
Ensure clinical equipment, instruments and supplies are properly prepared and available.
Support smooth day-to-day clinical operations.
Provide manpower support to other clinic functions when required.
Assist with patient registration, queue management and patient flow when needed.
Support stock checking, preparation of clinical supplies and basic clinic housekeeping.
Assist other team members during peak periods or manpower shortages.
Cover or support other branches/departments when required by Management.
Attend and support company, clinic and community events as required.
Assist with health screening, medical activities and clinical support during events.
Support marketing campaigns, roadshows, health programmes and promotional activities.
Assist with patient/customer engagement activities when required.
Assist with new initiatives, projects and special assignments.
Support audits, inspections, campaigns and company programmes.
Undertake any other duties or responsibilities assigned by the Branch Manager, doctors or Management according to operational requirements.