OPERATION EXECUTIVE

KLINIK KELUARGA I SIHAT - Larkin Jaya; Johor Bahru; On-site; MYR 48,000 - 72,000; Full time

Job summary

We are seeking an Operations Executive to support efficient and compliant operation of the group’s clinics. You will coordinate daily activities, ensure adherence to MOH regulations, PHFSA, and SOPs, and drive service quality and patient satisfaction across branches.

Responsibilities include audits, performance monitoring, licence renewals, documentation, and cross-functional collaboration with Medical Officers, Dentists and Clinic Managers.

Qualifications

• Diploma or Bachelor's Degree in Healthcare Management, Allied Health Sciences, Business Administration, or a related field.
• Minimum 2-3 years of experience in healthcare or clinical operations.
• Good knowledge of MOH regulations, PHFSA, and healthcare compliance.
• Strong understanding of clinic operations, governance, quality assurance, and patient safety.
• Excellent organizational, analytical, problem-solving, and decision-making skills.
• Strong interpersonal and communication skills with multidisciplinary teams.
• Ability to manage multiple priorities, work independently in a fast-paced environment.
• Possess a valid driving licence and own transportation.

Responsibilities

• Coordinate and oversee daily operations of assigned clinics to ensure efficient workflow.
• Ensure compliance with MOH regulations, PHFSA, SOPs and company policies.
• Conduct regular operational audits and implement corrective actions.
• Monitor clinic performance, patient flow, and service quality; propose improvements.
• Support renewal and maintenance of licences, APCs and regulatory requirements.
• Ensure accurate clinical documentation and timely reporting of incidents.
• Collaborate with Medical Officers, Dentists, Clinic Managers and staff to resolve issues.
• Investigate patient complaints and incidents; propose corrective actions.
• Maintain infection control, safety standards, and clinical governance.
• Monitor availability of supplies, equipment, and facility maintenance.
• Support implementation of new clinical services and digital health systems.

Skills

Organizational skills

Analytical thinking

Problem solving

Communication skills

Multidisciplinary collaboration

Education

Diploma or Bachelor’s in Healthcare Management

Tools

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This role is to support the efficient and effective operation of the Group's clinics by coordinating daily operational activities, ensuring compliance with company policies and regulatory requirements, and driving operational excellence across all branches. The Operations Executive will work closely with clinic teams and support departments to improve service delivery, operational efficiency, and patient satisfaction.

Key Responsibilities:

• Coordinate and oversee the daily operations of assigned clinics to ensure efficient workflow, quality patient care, and smooth clinical service delivery.
• Ensure compliance with Ministry of Health (MOH) regulations, Private Healthcare Facilities and Services Act (PHFSA), company policies, and Standard Operating Procedures (SOPs).
• Conduct regular clinic operational audits and implement corrective actions to maintain compliance and operational excellence.
• Monitor clinic performance, patient flow, service quality, and operational efficiency, and recommend continuous improvement initiatives.
• Support the renewal and maintenance of clinic operating licences, Annual Practising Certificates (APCs), and other regulatory requirements.
• Ensure all clinical documentation, patient records, incident reports, and operational reports are accurate, complete, and submitted within the required timelines.
• Coordinate with Medical Officers, Dentists, Clinic Managers, and healthcare professionals to resolve operational issues and ensure seamless clinic operations.
• Investigate patient complaints, service issues, and clinical incidents, and recommend appropriate corrective and preventive actions.
• Ensure compliance with infection prevention and control measures, workplace safety standards, and clinical quality assurance programmes.
• Monitor the availability of medical supplies, consumables, medications, and equipment to ensure uninterrupted clinical operations.
• Coordinate the maintenance and servicing of medical equipment and clinic facilities.
• Support the implementation of new clinical services, operational projects, digital healthcare systems, and process improvement initiatives.
• Conduct operational orientation and SOP training for clinic staff and monitor adherence to established procedures and service standards.
• Prepare weekly and monthly operational, compliance, and performance reports for Management.
• Analyse operational data and recommend strategies to improve clinic performance, patient satisfaction, and service quality.
• Perform any other duties assigned by Management from time to time.

Requirements:

• Diploma or Bachelor's Degree in Healthcare Management, Allied Health Sciences, Business Administration, or a related field.
• Minimum 2-3 years of experience in healthcare or clinical operations, preferably within medical clinics, hospitals, or healthcare groups.
• Good knowledge of Ministry of Health (MOH) regulations, Private Healthcare Facilities and Services Act (PHFSA), and healthcare compliance requirements.
• Strong understanding of clinic operations, clinical governance, quality assurance, and patient safety practices.
• Excellent organizational, analytical, problem-solving, and decision-making skills.
• Strong interpersonal and communication skills with the ability to collaborate effectively with multidisciplinary healthcare teams.
• Ability to manage multiple priorities, work independently, and perform effectively in a fast-paced environment.
• Proficient in Microsoft Office applications and healthcare management systems.
• Willing to travel between clinic branches when required.
• Possess a valid driving licence and own transportation.