OPERATION MANAGER

KLINIK KELUARGA I SIHAT - Larkin Jaya; Johor Bahru; On-site; MYR 134,000 - 201,000; Full time

Job summary

Mediwira Group is expanding its clinic operations across all medical branches. This role oversees the operations arm, coordinates with doctors in charge at each branch, and ensures campaigns run smoothly, SOPs are followed, and performance is tracked with evidence.

You will compile monthly revenue and workflow data, maintain the statutory calendar with renewals and licences, and manage banking controls. Fluency in English and Bahasa Malaysia, plus Excel proficiency, are essential as you travel

Qualifications

• Diploma or degree in business administration, healthcare management, accounting/finance or equivalent.
• 5+ years in clinic/healthcare operations with multi-site exposure; experience coordinating clinicians preferred.
• Credibility with doctors: able to hold performance conversations with senior clinicians diplomatically with evidence.
• Working knowledge of Malaysian statutory landscape: LHDN, EPF/SOCSO, PDPA, local licensing; CKAPS exposure a plus.
• Willingness to travel between branches; own transport; English and Bahasa Malaysia fluency.

Responsibilities

• Act as the operations manager across all medical branches; conduct regular clinic visits.
• Liaise with doctors in charge and resident doctors; bridge clinics and HQ/COO.
• Monitor doctor and clinic performance against KPIs; flag underperformance with evidence.
• Ensure group campaigns are executed at every branch; report campaign uptake.
• Support SOP implementation and audits at branch level; ensure processes are followed.
• Role supports and verifies performance across branches on behalf of the group.

Skills

Fluent English

Bahasa Malaysia

Education

Healthcare Management

Finance & Accounting

Tools

Excel/Google Sheets

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Mediwira Group operates a growing network of medical clinics. This role is the group's operations arm on the ground across all medical branches, owning three functions: (1) clinic operations - working with the doctors in charge at every branch to make sure clinics perform, doctors deliver, and group campaigns actually run at clinic level; (2) operational reporting - the monthly numbers the board and clinic PICs run the business on; and (3) the statutory compliance calendar - the licences, registrations and renewals that keep the clinics legally operating. The reporting and compliance functions are being handed over from a resigning staff member; the clinic-operations function is new and is the centre of gravity of the job.

Clinic operations (all medical branches)

• Act as the operations manager across all medical branches: regular structured clinic visits, not desk-bound.
• Liaise with the doctors in charge (PICs) and resident doctors at each branch; be the working-level bridge between the clinics and HQ/COO.
• Monitor doctor and clinic performance against agreed KPIs (sales, patient numbers, panel activity, follow-up compliance); prepare the PIC monthly review data and flag underperformance to the COO early, with evidence.
• Ensure group campaigns and promotions are executed at every branch - materials up, staff briefed, scripts followed, results tracked - and report campaign uptake per clinic.
• Support SOP implementation and audit at branch level; ensure agreed processes are actually being followed on the floor.
• Note on the operating model: doctors in charge retain accountability for their own clinics. This role does not replace the PIC - it drives, supports and verifies performance across branches on behalf of the group.

2.2 Operational reporting

• Compile monthly revenue, expense and patient-number reports for the medical entities (currently six, including Bahiah and Balqis).
• Collect and reconcile merchant and QR settlement statements against clinic records.
• Prepare the data feeds for monthly PIC reviews and board reporting; maintain the reporting trackers.
• Progressively standardise and automate reporting across clinics (Avixo system data, Mediwira in-house system).

2.3 Statutory compliance

• Own the group statutory calendar: indemnity insurance renewals, APC renewals for doctors, PDPA (SPDP) renewals, business licence renewals (MBJB, MBSJ, MBPG), CKAPS registration and KKM documentation, FOMEMA transactions, income tax documentation support.
• Maintain the calendar as a documented SOP with deadlines, evidence files and status - no deadline may live only in one person's head.
• Liaise with LHDN, KKM, local councils, insurers and the external accounting firm as required.

2.4 Banking and controls

• Act as maker for bank transactions for designated clinics; every transaction is approved at director level (checker). Maintain the segregation-of-duties discipline.
• Maintain Avixo-MyInvois portal linking and support e-invoicing compliance for the medical entities.

2.5 Requirements

• Diploma or degree in business administration, healthcare management, accounting/finance or equivalent.
• 5+ years in clinic/healthcare operations with real multi-site exposure; experience managing or coordinating clinical professionals strongly preferred.
• Credibility with doctors: able to hold performance conversations with senior clinicians diplomatically but firmly, and escape with evidence when needed.
• Working knowledge of the Malaysian statutory landscape: LHDN (Form E, CP8D, e-invoicing/MyInvois), EPF/SOCSO, PDPA, local council licensing; KKM/CKAPS exposure a strong advantage.
• Strong Excel/Google Sheets; comfortable learning clinic management systems (Avixo).
• Own transport and willingness to travel between branches routinely; fluent in English and Bahasa Malaysia.