Operations Manager

Anson Bay Medical Centre; Teluk Intan; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Job Type: Full-time

Maternity leave

Parental leave

Opportunities for promotion

Job summary

Anson Bay Medical Centre in Teluk Intan, Malaysia seeks an experienced Operations Manager to oversee hospital services, ensuring patient care quality while maintaining operational and financial performance.

You will lead clinical, administrative and support functions, ensure compliance with regulations, manage budgets, coordinate with senior management and external partners to drive efficiency and patient satisfaction.

Qualifications

• Leadership in healthcare operations and teams.
• Knowledge of Malaysian healthcare laws, accreditation requirements, and hospital systems.
• Budgeting, cost control, and resource optimization.

Responsibilities

• Provide overall operations oversight across clinical, administrative, and support departments to ensure seamless service delivery.
• Ensure regulatory compliance with Malaysian healthcare regulations and accreditation standards.
• Lead staff management, performance assessments, and training planning for multi-disciplinary teams.
• Manage hospital budget, expenses, and resource allocation to sustain financial performance.
• Collaborate with senior management and external partners to align operations with strategic goals and patient satisfaction.

Skills

Leadership

Regulatory knowledge

Budgeting

Stakeholder coordination

Hospital management systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Operations Manager is responsible for ensuring the smooth, efficient, and compliant running of all hospital services, balancing patient care quality with operational and financial performance.

Core Responsibilities

• Overall Operations Oversight
• Direct and coordinate day‑to‑day hospital operations across clinical, administrative, and support departments to ensure seamless service delivery
• Regulatory Compliance

Ensure the hospital complies with Malaysian healthcare regulations, hospital accreditation standards, and internal policies

• Staff Management

Supervise medical and non‑medical staff, including doctors, nurses, allied health professionals, and administrative personnel;

Assess performance, provide feedback, and arrange training

Prepare and manage the hospital budget, monitor expenses, optimise resource allocation, and ensure financial sustainability.

Implement policies and procedures to improve operational efficiency and patient care; coordinate with clinical teams to maintain high service standards and patient satisfaction

Oversee cleanliness, safety, and maintenance of hospital facilities and equipment; ensure infection control and emergency preparedness

Generate operational performance reports, analyse data, and implement improvements; stay updated on healthcare technology and regulatory changes

Collaborate with senior management, government agencies, and external partners to align hospital operations with strategic goals

• Budget & Resource Management
• Quality & Patient Care
• Facilities & Safety
• Stakeholder Coordination
• Proven leadership in healthcare operations, preferably in a hospital setting
• Strong knowledge of Malaysian healthcare laws, accreditation requirements, and hospital management systems.
• Excellent budgeting, planning, and decision‑making skills.
• Ability to manage multi‑departmental teams and resolve operational issues effectively.
• Communication skills for liaising with staff, patients, and external stakeholders.

Job Type: Full-time

• Maternity leave
• Opportunities for promotion
• Parental leave

Ability to commute/relocate:

• Teluk Intan: Reliably commute or planning to relocate before starting work (Required)