Operation Assistant

Experian Group; Kuala Lumpur; On-site; MYR 27,900 - 44,640; Full time

Job summary

Experian Group is seeking an proactive Operations Assistant in Kuala Lumpur to support daily operational activities in a fast-paced startup environment. The role involves handling orders, coordinating deliveries, and maintaining data accuracy while collaborating with multiple internal teams.

The successful candidate will assist with administrative tasks, ensure KPI targets are met, and contribute to process improvements.

Qualifications

• High School Diploma, GED, or equivalent.
• Experience in administrative, operational, or customer support roles is advantageous but not required.

Responsibilities

• Provide day-to-day operational support including order fulfillment, delivery coordination, data management, and admin tasks.
• Coordinate with data vendors, service providers, and internal stakeholders to ensure smooth processes.
• Perform accurate data entry and maintenance of records and databases.
• Follow up with stakeholders to resolve customer requests and operational issues.
• Support adherence to company policies, procedures, and standards.
• Monitor tasks to ensure KPIs are met.
• Identify issues and drive improvements.
• Work independently and with the team to achieve goals.

Skills

Attention to detail

Organization

Time management

Team collaboration

Communication

Education

High School Diploma / GED

Tools

Microsoft Excel

Microsoft Word

Job description

Role Overview

We are seeking a proactive and detail-oriented Operations Assistant to support the daily operational activities of our fast‑paced startup environment. This role offers an excellent opportunity to gain exposure across multiple business functions while contributing to the smooth execution of operational processes. The successful candidate will work closely with various internal teams and stakeholders, ensuring operational efficiency and delivering excellent support to both customers and the business.

Key Responsibilities

• Provide day‑to‑day operational support, including order fulfillment, delivery coordination, data management, and administrative activities.
• Liaise and coordinate with data vendors, service providers, and internal stakeholders to ensure smooth operational processes.
• Perform accurate data entry, updates, and maintenance of operational records and databases.
• Follow up with relevant stakeholders to ensure timely resolution of customer requests and operational issues.
• Support the implementation and adherence of company policies, procedures, and operational standards.
• Monitor assigned tasks and ensure key performance indicators (KPIs) are achieved.
• Identify and elevate operational issues when necessary, while proactively driving solutions and improvements.
• Work independently while collaborating effectively with team members to achieve departmental and organizational goals.

Qualifications

• High School Diploma, General Education Degree (GED), or equivalent qualification.
• Previous experience in administrative, operational, or customer support roles is an advantage but not required.

Skills & Competencies

• Strong sense of responsibility, reliability, and professionalism.
• High level of integrity with the ability to handle confidential information appropriately.
• Excellent attention to detail and commitment to delivering accurate and timely work.
• Strong organizational and time‑management skills.
• Ability to challenge existing processes constructively and contribute improvement ideas where appropriate.
• Computer literate, with proficiency in Microsoft Excel and Microsoft Word. Experience with other business applications is an added advantage.
• Self‑motivated, energetic, and capable of working independently as well as collaboratively within a team.
• Comfortable working in a dynamic, fast‑paced startup environment with changing priorities.
• Good communication and interpersonal skills.

Why Join Us?

• Gain hands‑on experience across multiple business functions.
• Work in a collaborative and entrepreneurial startup environment.
• Develop valuable operational, administrative, and stakeholder management skills.
• Opportunities for learning, growth, and career development.

Equal Opportunity Statement

Experian is also proud to be an Equal Opportunity and affirmative action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.